IT Customer Support Analyst

KBR, Inc; Sydney; Hybrid; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Life/Health insurance discounts

Flexible work arrangements

Paid parental leave

Employee Stock Purchase Plans

Job summary

KBR, Inc. is seeking an IT Customer Support Analyst to deliver hands-on support for PCs, printers and network-related issues in a fast-paced environment.

You will work with Windows 11 desktops, Office 365 and server technologies, and you may participate in establishing offices and project sites as required by the IT Site Services Team. The role emphasizes proactive communication, problem-solving, and accurate asset inventory, with flexible work arrangements and opportunities to grow within a

Qualifications

• Deep knowledge of Windows 11 and Office with troubleshooting capabilities.
• Experience with desktop, laptop and workstation hardware issues.
• Basic network troubleshooting skills and Cisco knowledge desirable.
• Familiarity with Dell client/server hardware and Microsoft server tech.

Responsibilities

• Provide hands-on IT support for PC and printer issues within SLAs.
• Resolve break/fix and service requests, escalating when needed.
• Assist with establishing and decommissioning offices and project sites.
• Maintain accurate inventory of deployed assets and warehouse equipment.

Skills

Windows 11

Office 365

Desktop support

Networking basics

Printer troubleshooting

Cisco knowledge

Dell hardware

Microsoft server tech

Tools

Dell hardware

Microsoft server

Job description

Title: IT Customer Support Analyst Creativity, collaboration, and excellence are at the heart of KBR's vision. Does this resonate with you? We are renowned for working in partnership with our clients and construction partners to deliver exceptional outcomes based on a collaborative approach and our "Team of Teams" mentality. Creating a superb culture is a huge part of our success and growth. As a company KBR have created an open, inclusive organisation where people are the focus and their experience matters. We want to ensure our people are fulfilled and lead exciting and rewarding careers. That's where we harness their unique passions and talents and trust and empower them to lead careers that extend in all directions. The Opportunity Joining a global company like KBR will expose you to a range of projects in Australia and enable you to work alongside peers within the IT and engineering industry. A career at KBR enables you to broaden your skill set and open doors to opportunities both locally and globally. KBR have been established for over 100 years and we pride ourselves on being an innovative and forward-thinking company with a reputation for delivering on some of the most challenging and complex engineering projects in the world.

In this role you will solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 11 desktop computing environments. With support and guidance you will work to ensure break/fix and request tickets for PC's and printers are responded to and addressed within established service level objectives, escalating as necessary.

Who are you? You will be an excellent communicator who loves being proactive and helpful. Your background in helpdesk level 2 queries or on-site desk-top support will give you a great advantage. Your role will be supplying hands‑on support as directed by the network, voice and server teams when local participation is necessary, establishing and decommissioning offices and project sites as required by the IT Site Services Team and maintaining accurate inventory of both deployed assets and warehouse equipment.

Skills and experience preferred for this role include:

• Must be an Australian Citizen
• Deep understanding of Windows 11 and Microsoft Office with demonstrated troubleshooting capabilities
• Proven desktop, laptop and workstation hardware trouble shooting skills
• General knowledge to perform high level network trouble shooting analysis, Cisco knowledge preferred
• Working knowledge of Dell Client & Server hardware
• Familiarity with IPT voice technologies
• Working knowledge of Microsoft server technologies
• Data migration experience between PC's
• Ability to successfully troubleshoot printing issues

About us KBR's Infrastructure Solutions business works with customers across the nation to plan, design and deliver smarter, safer and more sustainable infrastructure to meet the demands of the future for all Australians. We're a team of over 1200 who deliver engineering, science and technology solutions across the water, transport, energy, sustainability, resources and defence sectors.

Contents - Who we are

• Industry leading salaries, reviewed annually
• Salary packaging and Novated leases
• Salary continuance (Income protection)
• Paid Professional Membership Fees
• Life/Health insurance discounts
• Flexible work arrangements (start/finish times, WFH, Flex time)
• End of trip facilities
• Employee Stock Purchase Plans
• Paid parental leave
• Personal Career development plans
• Growth and promotion opportunities

Our people are the heart of everything we do. We are dedicated to creating work environments in which every member of our team of teams feels safe, supported, respected, trusted and valued, and where each person is given opportunities to belong, connect, and grow.

We Value Our People - We create diverse, inclusive environments in which each person can feel safe, respected and valued, and where everyone has opportunities to grow and reach their full potential.

We Deliver - We are uncompromising in our commitment to deliver innovative, high-quality, technology‑led solutions for our customers and exceptional, sustainable value for all our stakeholders.

We Are People of Integrity - We value honesty, trust, courage, fairness, prudence and tenacity. We believe doing what's right for the planet, the communities where we work, and our people is good for business.

We Empower - We empower our people with a shared purpose, the right tools and the supportive culture they need to be proactive decision‑makers, to be adaptive to change, and to succeed.

We Are a Team of Teams - We have a will to succeed, but we value the achievements of our team of teams over individual accomplishments. Our collective focus makes us a better, stronger, more effective company.

Not only are we committed to operating safely, sustainably and equitably, but we are also committed to using our capabilities and expertise to help our customers accomplish their sustainability goals.

Worldwide, KBR employs a diverse workforce approximately 29,000 people strong, with customers in more than 80 countries and operations in 40 countries.

At KBR, We Deliver.

KBR - Delivering Solutions, Changing the World.