It After Hour Support Specialist

MacKillop Family Services; Victoria; On-site; AUD 60,000 - 80,000; Full time

Job summary

A community service organization in Victoria is seeking an IT Support Specialist to deliver technical assistance and support to end-users. This full-time role involves managing IT incidents, collaborating with teams, and maintaining system documentation. Candidates should have a minimum of two years of IT experience and a degree in Information Systems. The position requires good communication skills and a commitment to providing quality service. Generous salary packaging and career development opportunities are offered.

Benefits

Generous Salary Packaging

Ongoing Career Development

Employee Assistance Program

Qualifications

• Minimum of two years of IT experience.
• Proficiency with Microsoft platforms including Active Directory and Exchange Online.
• Must possess a valid Driver’s Licence and working with Children Check.

Responsibilities

• Provide technical assistance to end-users on hardware and software issues.
• Monitor and respond to IT incidents ensuring minimal impact on business.
• Maintain accurate records of support activities.

Skills

Technical Support

Incident Management

Microsoft Platforms

LAN/WAN Networking

Communication Skills

Collaboration

Education

Bachelor's degree in Information Systems or equivalent

Job description

Supporting a range of desktop environments connecting to a variety of Microsoft products and applications, the role is required to problem solve and deliver satisfactory outcomes in a customer friendly manner. In addition to the above, this position plays a crucial role in protecting an organization's information assets, managing risks, validation and ensuring compliance with applicable systems.

About the role :

The IT Support Specialist will :

• Provide Technical Support : Provide technical assistance to end-users on hardware, software, and network-related issues.
• Manage Incidents : Monitor and respond to IT incidents, ensuring timely resolution and minimal impact on business operations.
• Documentation : Maintain accurate records of support activities, including incident reports and resolutions.
• Collaboration : Work closely with other IT teams to escalation and resolve complex issues.
• System Monitoring : Continuously monitor IT systems to identify and address potential issues before they escalate.
• Emergency Response : Be available for emergency IT issues and provide support as needed.

This is a Full-Time opportunity based in our Geelong office within our Information Technology Team. The position reports to the Service Delivery Manager

Key Selection Criteria :

The incumbent will have :

• A minimum of two years of IT experience
• A bachelor's degree in information systems and / or equivalent work experience or IT professional certification
• Available to work non business hours, some weekends maybe required.
• Extensive knowledge in Microsoft Platforms, especially Active Directory, Defender, Endpoint, Exchange Online, Purview, SharePoint Online and Team.
• Proficiency with LAN, WAN, and Wireless networking.
• Excellent communication skills, both verbal and written
• Maintain a high level of professionalism, confidentiality, discretion and caring attitude
• Ability to participate collaboratively and constructively within teams of peers, staff and other stakeholders, as well initiative and effective personal judgement when working alone
• A knowledge and understanding of Aboriginal culture and values and an awareness of the current issues faced by Aboriginal children, young people and their families

Pleaseaddress the full Key Selection Criteria outlined in the PD as part of your application.

Our offer :

• Generous Salary Packaging - helps increase your take home pay
• SCHADS Award Level 2 and 3 dependents on qualification and experience.
• Ongoing Career Development, Education and Training
• Employee Assistance Program – free and confidential counselling, coaching and emotional support for work and personal challenges

You must have a :

• Valid and current Driver’s Licence;
• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). MacKillop can assist successful candidates with their application.

Our Commitment :

MacKillop celebrates and draws strength from diversity and respects the dignity of all people.Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.

Contact :

James Chang at [e-mail]