Investigation Review Consultant

Hollard Insurance; North Sydney Council; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A leading general insurer in Australia is seeking an Investigation Review Consultant for their North Sydney office. In this role, you will manage high-risk claims and conduct investigations into suspected fraud, ensuring compliance with legal requirements. The ideal candidate has a degree in Policing or a related field and at least 3 years of operational experience in investigations. This position offers a flexible hybrid work environment and a collaborative team setting.

Benefits

Flexible work environment

Collaborative team atmosphere

Commitment to diversity and inclusion

Qualifications

• Minimum of 3 years operational experience.
• Ability to demonstrate specialist skills in investigations.
• Experience handling broker-managed and direct claims.

Responsibilities

• Manage operational claims of suspected fraud and high-risk claims.
• Conduct investigations in accordance with regulatory requirements.
• Liaise with internal and external customers as investigations team front line.

Skills

Investigation competencies

Knowledge of general insurance product claim processes

Negotiation skills

Fraud detection expertise

Education

Bachelor’s degree in Policing or related field

Tools

Case management systems

Analysis tools

Reporting platforms

Job description

Opportunity to work with one of Australia’s largest general insurers

Flexible hybrid work environment – North Sydney based

Join a collaborative and passionate fraud & investigations team

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state‑of‑the‑art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role

Reporting to the Team Manager Investigations the Investigation Review Consultant will be responsible for the operational claims management of those claims requiring investigations to suspected fraud or other high‑risk claims in the end‑to‑end management.

Key Responsibilities include (but not limited to):

Ensure the end‑to‑end delivery of investigations are conducted in accordance with all regulatory and legislative requirements.

Making informed decision based upon legally principled decisions.

Complete bespoke detailed customer letters, which outline reasons for any non‑acceptance that clearly articulate our decisions and reasons for our decisions.

Complete briefs of evidence for referral to law enforcement where criminal offences are identified.

The Investigations Review Consultant will liaise closely with internal and external customers as the front line of the Investigations team.

Resolve complaints from clients as a first point of contact.

Liaise with claims teams, underwriters, brokers, and external agencies to gather evidence and insights.

Attend court and/or tribunals as required in defence of litigation.

About You

Preferred discipline: Bachelor’s degree in Policing, Fraud Risk Management, Financial Crimes, Intelligence, Criminology, Legal.

A minimum of 3 years operational experience and able to demonstrate investigation competencies at a ‘specialist skills’ level.

Strong knowledge of general insurance product claim processes and fraud typologies.

Experience with case management systems, analysis tools and reporting platforms.

Ability to negotiate outcomes with customers based on information (both factual and expert).

Utilising expertise in fraud detection to review claims to establish if they are potentially fraudulent or unacceptable (policy breach etc.).

Provide external investigation firms with clear written instructions on the enquiries to be undertaken to investigate the claim.

Experience in handling broker‑managed claims and direct claims.

Working at Hollard

At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We’re a tight‑knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non‑traditional work patterns, and work‑family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance.

Please note:

Even if you don’t meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

We will not require any support from recruitment agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered.