Internal Digital and Communications Advisor

Australian Financial Complaints Authority; City of Melbourne; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Gold AWEI Accreditation 2025

Family Friendly Workplace

Hybrid working

Inclusive leave options

Job summary

AFCA is seeking an Internal Digital and Communications Advisor to join our Communications & Brand team on a 10-12 month contract. This role will own AFCA's intranet and employee digital experience, helping more than 1,500 staff connect, collaborate, access knowledge and stay informed.

If you’re passionate about SharePoint, internal communications and creating intuitive online experiences, this is your chance to make a visible impact across the organisation.

Qualifications

• Strong writing and editing skills with the ability to simplify complex information.
• Background in internal communications, digital content or intranet management.
• Ability to collaborate with teams and influence outcomes.
• Experience creating accessible, user‑focused digital experiences.
• Comfort working with stakeholders at all levels and balancing priorities.
• Curious mindset and passion for continuous improvement.

Responsibilities

• Own and enhance content across AFCA's intranet, Knowledge Centre and employee digital platforms.
• Create engaging news, campaigns, resources and communications connecting employees to what matters.
• Build and maintain SharePoint pages and digital experiences that are intuitive and visually engaging.
• Partner with teams to translate complex information into clear content.
• Drive initiatives to improve information access and sharing across the organisation.
• Support organisation-wide communication and change initiatives through digital channels.
• Coach content owners to produce high-quality, employee‑focused content.
• Identify opportunities to improve processes, governance and user experience in AFCA's digital ecosystem.

Skills

Strong writing

Internal communications

Digital content

Stakeholder management

Tools

SharePoint Online

Job description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

At AFCA, our people are at the heart of everything we do. Behind every great employee experience is access to the right information, at the right time, in the right place.

We're looking for an Internal Digital and Communications Advisor to join our Communications & Brand team on a 10-12 month contract. This is an opportunity to take ownership of AFCA's intranet and employee digital experience, shaping how more than 1,500 employees connect, collaborate, access knowledge and stay informed.

If you're passionate about SharePoint, internal communications, digital content and creating intuitive online experiences, this is your chance to make a visible impact across the organisation.

You'll be responsible for helping transform AFCA's digital workplace, creating engaging content, improving knowledge sharing, driving continuous improvement and enhancing the way employees experience our digital channels every day.

This is initially a 10 (possibly 12) month contract.

What You'll Be Doing

• Own and enhance content across AFCA's intranet, Knowledge Centre and employee-facing digital platforms.
• Create engaging news, campaigns, resources and communications that connect employees to what matters most.
• Build and maintain high-quality SharePoint pages and digital experiences that are intuitive, user-focused and visually engaging.
• Partner with teams across the organisation to turn complex information into clear, accessible content.
• Drive initiatives that improve how employees find, access and share information.
• Support organisation-wide communication and change initiatives through digital channels.
• Coach and support content owners to create high-quality, employee‑focused content.
• Identify opportunities to improve processes, content governance and user experience across AFCA's digital ecosystem.

Qualifications

We're looking for someone who combines strong writing skills, creativity and digital expertise.

You'll Have

• Strong experience creating and managing content within SharePoint Online.
• A background in internal communications, digital content, employee communications or intranet management.
• Ability to work collaboratively with others and contribute positively to team culture and outcomes.
• Outstanding writing and editing skills, with a knack for making complex information simple and engaging.
• Experience creating digital experiences that are user-focused, accessible and easy to navigate.
• Confidence working with stakeholders across all levels of an organisation.
• Excellent organisational skills and the ability to balance multiple priorities.
• A naturally curious mindset and passion for continuous improvement.

Additional Information

• Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women's health leave, and bonus paid time off over the end of year holiday period.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers. AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [e-mail].

We believe fairness starts with people. That's why we don't use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.