Intelligence and Enablement Lead

NBN Co; Melbourne; On-site; AUD 130,000 - 170,000; Full time

Job summary

nbn is seeking an Intelligence & Enablement Lead to join the Operations Data Services team in Melbourne. The role reports to the Senior Manager Location Data Management and focuses on data-driven enablement across master data domains including location, address, serviceability, boundary and network data to improve operational outcomes.

You will lead complex data initiatives, establish self-service reporting, and drive continuous improvement through governance, data quality and modern analytics

Job description

A fantastic opportunity has presented itself for an Intelligence & Enablement Lead reporting to the Senior Manager Location Data Management

This role sits within the Operations Data Services team and plays a critical role in enabling positive customer activation experiences by ensuring the delivery of accurate location, address and network data across nbn. The team is responsible for supporting customers to easily identify addresses, achieve right-first-time connections and prevent erroneous disconnections through trusted and reliable data outcomes.

A bit about your role

As the Intelligence & Enablement Lead, you will be responsible for driving data-driven enablement initiatives that support the optimisation of critical business processes across nbn's key master data domains. You will play a pivotal role in executing data strategies, enhancing governance practices and delivering insights that enable informed operational and commercial decision making.

Working across a broad stakeholder landscape, you will influence outcomes relating to location, address, serviceability, boundary and network data while ensuring data quality, governance and compliance standards are maintained. You will identify opportunities to improve business performance through data innovation, operational efficiencies and the adoption of modern tools and technologies.

The role will see you lead complex problem solving initiatives, establish self-service reporting and data solutions, and drive continuous improvement across operational processes. You will leverage your analytical expertise to transform complex data into actionable insights while contributing to the strategic priorities of the Operations Data Services team

A bit about you

You are a highly analytical and commercially minded professional with experience working in complex data, analytics or business intelligence environments. You enjoy solving challenging problems, translating data into meaningful insights and influencing stakeholders to drive positive business outcomes.

You bring strong experience working with large datasets, data platforms and visualisation tools, along with a demonstrated ability to lead improvement initiatives in complex operational environments. Your strong communication and stakeholder engagement skills enable you to work effectively across business and technical teams, building trusted relationships and driving alignment on strategic objectives.

You are comfortable operating in a matrixed organisation and have a passion for continuous improvement, innovation and data excellence. Experience in telecommunications, operational data environments or enterprise-scale transformation initiatives will be highly regarded, as will exposure to platforms such as Power BI, Tableau, Alteryx, AWS and other modern analytics technologies.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing***********@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at [phone]. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Please note that this role is a permanent opportunity and applications will close at midnight on 2nd of November.

To be eligible for this role, you must have full working rights in Australia.

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