Integrated Account Director

Publicis Groupe; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Wholeself wellbeing program

Flexible working arrangements

Marcel AI platform access

Extensive learning opportunities

Diversity and inclusion programs

Generous leave benefits

Job summary

Publicis Groupe ANZ is seeking an Integrated Account Director to lead a major integrated client partnership, driving exceptional business and marketing outcomes. You will own a high-profile account, collaborate across a high-performing cross-functional team, and influence executive stakeholders with a focus on commercial growth.

You will guide integrated delivery, coordinate strategy across disciplines, and ensure delivery excellence while aligning with client objectives and revenue goals.

Qualifications

• Strong commercial acumen with experience managing large-scale client relationships
• Proven leadership, people management, and team development experience
• Excellent stakeholder management and relationship-building skills
• Strategic thinker with strong problem-solving and decision-making capabilities
• Outstanding presentation, communication, and influencing skills
• Experience leading integrated marketing, communications, or advertising programs
• Proficiency across Microsoft Office and project management tools

Responsibilities

• Serve as the senior day-to-day client lead, owning key client relationships and communications
• Build trusted relationships with senior stakeholders and develop a deep understanding of their business, market, customers, and objectives
• Lead annual planning, business reviews, and strategic discussions
• Identify opportunities for growth, innovation, and increased integration across services and capabilities
• Ensure delivery against agreed business objectives, KPIs, and client expectations
• Take overall responsibility and accountability for integrated campaigns and programs
• Lead multidisciplinary teams to deliver work aligned to strategic objectives and business goals
• Coordinate responses across multiple internal teams and external partners where required
• Drive collaboration across strategy, media, creative, content, social, influencer, commerce, and other specialist disciplines
• Manage priorities, risks, dependencies, and challenges across complex projects
• Ensure all deliverables meet quality standards, brand requirements, and client expectations
• Own delivery processes and governance frameworks, ensuring projects remain on track and risks are proactively managed
• Work with teams to develop and implement plans with clear milestones, timelines, and resource requirements
• Oversee workflow management, quality assurance, and operational processes across teams
• Facilitate workshops, client presentations, and strategic planning sessions
• Drive the development of case studies, award submissions, and thought leadership initiatives
• Maintain oversight of revenue, scopes of work, forecasting, and business growth opportunities
• Ensure resources, deliverables, and budgets remain aligned with client expectations and business objectives
• Monitor financial performance, identify scope changes, and proactively manage commercial opportunities
• Drive operational efficiencies and scalable ways of working to support sustainable growth and profitability
• Lead and inspire a diverse cross-functional team
• Foster a collaborative, high-performance culture focused on client outcomes
• Act as an escalation point for business, operational, and delivery challenges
• Build strong relationships across teams and encourage knowledge sharing and continuous improvement
• Ensure consistent application of agreed processes, reporting standards, and ways of working
• Champion best practice and identify opportunities to improve effectiveness and efficiency
• Share learnings across teams and contribute to the ongoing evolution of the agency's operating model
• Drive initiatives that improve client satisfaction, team engagement, and business performance

Skills

Commercial acumen

Leadership

Stakeholder management

Strategic thinking

Presentation skills

Integrated marketing programs

MS Office

Project management tools

Education

Marketing/Communications/Business degree

Tools

MS Office

Project management tools

Job description

Company description

Australia/New Zealand CSR Achievement of the Year – Publicis Groupe ANZ – Gold 2025

Asia-Pacific Best Place to Work (Network) – Publicis Groupe APAC - Winner 2025, 2024

Australian Business Awards - Employer of Choice 2024, 2023, 2022 & 2021

HR Awards Excellence Awardee - Employer of Choice 2022

AWEI Silver Accreditation 2025

Certified family friendly workplace

Welcome to Publicis Groupe ANZ.

Here you will get an inside look at life within our network, including the brilliant people working across our agency brands. Publicis Groupe is a world leader in marketing communication and digital business transformation, driven through the alchemy of data, creativity, media, and technology.

Our connected platform of companies and capabilities is more than an operational framework.

It’s a cultural model we've built to unite our people in a collaborative way of thinking and working. Publicis Groupe offers its clients seamless access to the expertise of its 110,000+ talents across 100 countries globally.

In Australia, our powerhouse of marketing capabilities stretches across creative agencies (Saatchi & Saatchi, Leo, Publicis Worldwide), media agencies (Starcom, Zenith, Spark Foundry, Performics, Atomic 212), Razorfish, Digitas, Epsilon, Arc, Prodigious, PXP, PMX, and PR (Herd MSL). We also have Publicis Sapient driving digital business transformation for our clients.

Role Summary

We're looking for an Integrated Account Director to lead a major integrated client partnership and drive outstanding business and marketing outcomes.

This is a rare opportunity to take ownership of a high-profile account, collaborate across a high-performing cross-functional team, and influence business outcomes at the most senior levels. You'll be a trusted advisor to executive stakeholders, a champion of creative and strategic excellence, and a driving force behind commercial growth.

Scope & Positioning

• Business ownership: Holds accountability for a significant client business, acting as the primary senior client contact for day-to-day leadership and delivery.
• Cross-functional leadership: Partners closely with agency and specialist leaders to align ways of working, share best practices, and deliver a seamless client experience.
• Reporting line: Reports to a senior agency leader and works closely with executive stakeholders on strategic, commercial, and operational priorities.
• Focus: Leads integrated delivery, team orchestration, client partnerships, and commercial performance while ensuring excellent execution across all disciplines.

Key Responsibilities

Business Leadership & Client Partnership

• Serve as the senior day-to-day client lead, owning key client relationships and communications.
• Build trusted relationships with senior stakeholders and develop a deep understanding of their business, market, customers, and objectives.
• Lead annual planning, business reviews, and strategic discussions.
• Identify opportunities for growth, innovation, and increased integration across services and capabilities.
• Ensure delivery against agreed business objectives, KPIs, and client expectations.

Integrated Project & Account Leadership

• Take overall responsibility and accountability for integrated campaigns and programs.
• Lead multidisciplinary teams to deliver work aligned to strategic objectives and business goals.
• Coordinate responses across multiple internal teams and external partners where required.
• Drive collaboration across strategy, media, creative, content, social, influencer, commerce, and other specialist disciplines.
• Manage priorities, risks, dependencies, and challenges across complex projects.
• Ensure all deliverables meet quality standards, brand requirements, and client expectations.

Process, Delivery & Operational Excellence

• Own delivery processes and governance frameworks, ensuring projects remain on track and risks are proactively managed.
• Work with teams to develop and implement plans with clear milestones, timelines, and resource requirements.
• Oversee workflow management, quality assurance, and operational processes across teams.
• Facilitate workshops, client presentations, and strategic planning sessions.
• Drive the development of case studies, award submissions, and thought leadership initiatives.

Commercial & Financial Stewardship

• Maintain oversight of revenue, scopes of work, forecasting, and business growth opportunities.
• Ensure resources, deliverables, and budgets remain aligned with client expectations and business objectives.
• Monitor financial performance, identify scope changes, and proactively manage commercial opportunities.
• Drive operational efficiencies and scalable ways of working to support sustainable growth and profitability.

Team & Leadership

• Lead and inspire a diverse cross-functional team.
• Foster a collaborative, high-performance culture focused on client outcomes.
• Act as an escalation point for business, operational, and delivery challenges.
• Build strong relationships across teams and encourage knowledge sharing and continuous improvement.

Governance & Continuous Improvement

• Ensure consistent application of agreed processes, reporting standards, and ways of working.
• Champion best practice and identify opportunities to improve effectiveness and efficiency.
• Share learnings across teams and contribute to the ongoing evolution of the agency's operating model.
• Drive initiatives that improve client satisfaction, team engagement, and business performance.

Skills & Experience

• Strong commercial acumen with experience managing large-scale client relationships.
• Proven leadership, people management, and team development experience.
• Excellent stakeholder management and relationship-building skills.
• Strategic thinker with strong problem-solving and decision-making capabilities.
• Outstanding presentation, communication, and influencing skills.
• Experience leading integrated marketing, communications, or advertising programs.
• Comfortable managing budgets, scopes of work, forecasting, and commercial negotiations.
• Tertiary qualification in marketing, communications, business, or a related discipline preferred.
• Extensive account management or client leadership experience within an agency, consultancy, or integrated marketing environment.
• Proficiency across Microsoft Office and project management tools.

Additional information

Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
• A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us."
• Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
• Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
• A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.

If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you,

Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via [e-mail]; your personal information will be kept confidential.