Intake And Assessment Worker

Aboriginal; Nowra; On-site; AUD 60,000 - 80,000; Full time

Job summary

A community health organization in Nowra is seeking a passionate Intake and Assessment Worker. This full-time position involves conducting client assessments and coordinating referrals, with a focus on supporting Aboriginal individuals and families. Ideal candidates hold a minimum Certificate IV in Community Services and possess strong communication skills. Additional benefits include career development opportunities and a collaborative work environment. Join a team dedicated to making a meaningful difference in the community.

Benefits

Monthly RDOs (Rostered Days Off)

Paid Christmas shutdown period

Salary packaging benefits

Ongoing training and career advancement

Supportive team environment

Qualifications

• Demonstrated understanding of issues affecting Aboriginal people.
• Experience working with Aboriginal children and families.
• Ability to communicate with various backgrounds.

Responsibilities

• Conduct intake screening and referral coordination.
• Manage appointment schedules for Wellbeing intakes.
• Respond to information requests within two business days.
• Maintain current client lists weekly.
• Enter referrals onto the database daily.

Skills

Understanding of mental health issues

Proficiency in report writing

Effective communication

Integrity and professionalism

Computer proficiency

Experience with Aboriginal communities

Current NSW Driver's License

Willingness to adapt

Education

Minimum Cert IV in Community Services

Tools

Microsoft Office

Clinical record management software

Job description

Make a real difference in our community.

At South Coast Medical Service Aboriginal Corporation (SCMSAC), you'll be part of a culturally safe, inclusive, and values-driven team making meaningful change across communities in the Illawarra, Shoalhaven, Far South Coast, and Goulburn regions.

We’re a not-for-profit Aboriginal Community Controlled Organisation delivering holistic health, wellbeing, and family services.

While many of our programs and services are designed specifically for Aboriginal children and families, some of our teams also work with and support the broader community.

Cultural connection is at the heart of everything we do, shaping how we support families, strengthen communities, and inspire future generations.

Work with purpose, in a location you love, with an organisation that makes a difference.

Location: Nowra

Type: Full-Time

Closing Date: Thursday 1st January

• Aboriginality is a genuine occupational requirement for this position.

The Role

We are seeking a passionate and dedicated Intake and Assessment Worker.

In this role you will be responsible for the implementation of a coordinated intake process that identifies and supports client needs, assessment, referral allocation, brief intervention and registration for Aboriginal people and their families accessing the SCMSAC services.

Key Responsibilities

• Conduct and complete intake screening and referral coordination, including completing relevant assessments and monitoring and allocating incoming referrals as per intake process.
• Manage and maintain an up to date appointment book for Wellbeing intakes, ensuring intake appointments are booked in and actioned as required.
• Respond to enquiries / requests / referrals for information and services related to SCMSAC within two business days of receiving the query.
• Ensure all current client lists are up to date weekly.
• Enter all referrals onto the database daily, in accordance with guidelines and procedures.
• Enter relevant information into the database at every point of contact.
• Book intake appointments within 24 hours of receipt.
• Answer and refer incoming phone calls and transfer to the relevant staff member and / or team.
• Produce data reports as required.
• Coordinate, update and review referral waitlists for programs and services.

Qualifications

• Minimum Cert IV in Community Services, or related fields or demonstrated experience in these sectors.
• Demonstrated understanding of the mental health, drug and alcohol and social wellbeing issues affecting Aboriginal and Torres Strait Islander people.
• Proficiency in report writing, and demonstrated ability to develop, organise and maintain records and reports.
• The ability to effectively communicate with people from a variety of backgrounds.
• High level of integrity and regard for professional boundaries and confidentiality.
• Demonstrated computer proficiency, including the use of Microsoft Office applications, clinical record and data management systems and software.
• Experience working with Aboriginal children, adolescents, families and communities.
• Current NSW Drivers License
• Willingness to adapt to the evolving needs of clients and the organization
• Experience working within Aboriginal communities and understanding of community dynamics.
• Drug and Alcohol First Aid Certificate

Pre-Employment Requirements

• All preferred applicants must complete a National Police Check.
• A paid employee Working With Children Check (NSW) is required prior to appointment, in accordance with legislation.
• For Aboriginal Designated Positions, applicants will be asked to provide proof of Aboriginality at the interview stage.
• Aboriginality is a genuine occupational requirement under Section 8(1) of the Racial Discrimination Act.

Why Join us?

At SCMSAC, you'll be part of a culturally safe and inclusive workplace where your contribution truly matters.

We're a values-driven team creating real impact in our communities.

We offer

• Generous employment conditions, competitive rates, and access to salary packaging.
• Ongoing career development, education, and training.
• A collaborative, respectful, and inclusive team environment where you can thrive.
• Strong team values and community impact.
• Opportunities for professional growth.
• A welcoming environment that supports Aboriginal and Torres Strait Islander applicants.

Benefits and Perks

• Monthly RDOs (Rostered Days Off).
• Paid Christmas shutdown period in addition to standard leave entitlements.
• Take advantage of up to $15,900 in tax-free income through salary packaging (NFP benefit).
• Ongoing training, support, and career advancement opportunities.
• Opportunity to work within a supportive, dedicated team.

Ongoing professional development and training.

Access to a free Employee Assistance Program with confidential support for mental, emotional, financial, and physical wellbeing.

Please email your completed application to :

Include the following documents :

• SCMSAC Application Form
• Resume / CV
• Cover Letter addressing the Selection Criteria Confirmation of Aboriginality (only required for Aboriginal-identified positions)
• Any relevant qualifications or certificates

You can also apply via SEEK.

Click the 'Apply on SEEK' button to view the job ad.

You will need to upload the following documents :

• SCMSAC Application Form (upload in other attachments section)
• Resume / CV
• Cover Letter addressing the Selection Criteria Confirmation of Aboriginality (only required for Aboriginal-identified positions)
• Any relevant qualifications or certificates

Contact Us

Need help or have questions?

Contact our HR team :

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