Insurance Claims Manager

UQ Business School; City of Brisbane; On-site; AUD 115,000 - 130,000; Part time

Job summary

A leading Australian university is seeking a part-time Insurance Claims Manager to handle liability claims and improve governance in risk management. Located at the picturesque St Lucia Campus in Brisbane, this role involves working collaboratively with stakeholders and ensuring optimal claims outcomes. The ideal candidate will have postgraduate qualifications and relevant experience, with strong skills in negotiation and stakeholder engagement. The position offers flexibility and a supportive work environment alongside competitive benefits.

Benefits

Up to 26 weeks paid parental leave

17% superannuation contributions

Flexible working arrangements

Health and wellness discounts

Career development opportunities

On-campus childcare options

Affordable parking

Salary packaging options

Qualifications

• Postgraduate qualifications or equivalent experience in a relevant field.
• Experience in a higher education provider is advantageous.
• Strong knowledge of legal and insurance principles.
• Proven ability to manage insurance claims effectively.

Responsibilities

• Manage the end-to-end process of liability insurance claims.
• Collaborate with internal stakeholders to improve risk management.
• Maintain accurate claim records and ensure timely closures.
• Provide guidance on insurance claims and policy requirements.

Skills

Interpersonal skills

Analytical skills

Stakeholder engagement

Negotiation skills

Knowledge of liability insurance

Education

Postgraduate qualifications

Job description

• Governance and Risk Division

• Part-time (50%), fixed term position until February 2027

• Base salary will be in the range $115,645 - $129,654 full-time equivalent + 17% Superannuation (HEW Level 8) (Salary is pro‑ratio for part‑time appointments)

• Based at the picturesque St Lucia Campus

About This Opportunity

The University of Queensland is seeking an experienced Insurance Claims Manager to join the Governance and Risk Division. In this role, you will provide specialist support to UQ Insurance Services, managing insurance claims across a diverse and complex risk environment, with a specific focus on liability claims.

You will work closely with internal stakeholders and external insurers, brokers, and legal advisors to ensure timely, compliant, and best‑practice claims outcomes. This is an opportunity to contribute to strong governance and risk management within one of Australia’s leading universities, in a supportive and values‑driven environment.

This is a part‑time (0.5 FTE), fixed term position. Flexible working arrangements may be negotiated (e.g. hours spread across 5 days per week or across 5 days per fortnight, and/or partial working from home).

Key responsibilities will include, but are not limited to:

• Provide expert guidance to UQ Legal and other internal stakeholders on actual and potential liability insurance claims and policy requirements, and support claimants submitting personal accident claims.

• Identify, notify, and actively manage insurance claims end‑to‑end, liaising with insurers, brokers, UQ Legal, and internal stakeholders to achieve optimal outcomes.

• Maintain accurate and up‑to‑date claim records, including timely closure of completed claim files.

• Partner with relevant stakeholders to improve UQ’s risk profile through claims insights, monitoring liability insurance wordings, and supporting annual insurance renewal activities.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave

• 17% superannuation contributions + 17.5% annual leave loading

• Access to flexible working arrangements including hybrid working options, flexible start/finish times

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• Career development opportunities – access to exclusive internal‑only vacancies and our Study for Staff program

• On‑campus childcare options

• Affordable parking (from just $6.40 a day)

• Salary packaging options

About You

• Postgraduate qualifications, or progress towards postgraduate qualifications and extensive relevant experience, or an equivalent combination of relevant experience and/or education/training.

• Experience working in a higher education provider or comparable complex environment will be highly advantageous (but not essential).

• Excellent interpersonal and stakeholder engagement skills, including the ability to communicate and negotiate effectively with stakeholders, to prioritise and manage own workload, work proactively and independently, and consistently meet deadlines.

• A positive and enthusiastic approach and demonstrated commitment to achieving outcomes, including through effective cross‑portfolio collaboration.

• Well‑developed analytical and evaluation skills.

• Sound knowledge of personal accident and a range of liability insurance products and the processing of liability insurance claims (or the demonstrated ability to rapidly acquire such knowledge) and the ability to accurately interpret insurance policy wordings and apply them to complex legal claims.

• Strong knowledge of legal and insurance principles and practice.

• Experience as a liability claims manager will be highly regarded.

The successful candidate may be required to complete a number of pre‑employment checks, including: right to work in Australia, conduct concerning gender‑based violence, criminal check, education check.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Lucy Kenny, Associate Director, Insurance Services at [e-mail].

For application inquiries, please reach out to the Talent Acquisition team at [e-mail], stating the job reference number (below) in the subject line.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume

• A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We’re dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We’re committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact [e-mail].

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Monday, 26 January 2026 at 11.00pm AEST (R-59906). Please note that interviews have been tentatively scheduled for 5 February 2026.