Infrastructure Management Lead Sydney

Accenture; Council of the City of Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

A global professional services firm is seeking an Infrastructure Management lead based in Sydney to manage IT service delivery. The role requires over 8 years of experience in IT Infrastructure operations and project management. The candidate will collaborate with clients, lead large teams on complex projects, and ensure quality service and cost efficiency. This position involves flexibility for on-call support and shift work, with a strong focus on delivering innovative solutions and client satisfaction.

Benefits

18 weeks paid parental leave

Career break opportunities

Structured career development program

Local and international career opportunities

Qualifications

• Minimum of 8 years of experience in Service Delivery.
• Strong understanding of IT Infrastructure operations and strategy.
• Ability to manage service quality and cost effectively.

Responsibilities

• Manage and collaborate with clients to enhance service delivery.
• Lead the delivery of large complex projects using appropriate frameworks.
• Communicate progress to leadership and support sales through innovative solutions.

Skills

Service Delivery

Project Management Methodologies

IT Infrastructure Operations

Problem-Solving

Team Collaboration

Tools

Active Directory

SCCM

Job description

About Accenture

Accenture is a leading global professional services company that helps the worlds leading organizations build their digital core optimize their operations accelerate revenue growth and enhance services creating tangible value at speed and scale.

About the Role

We are seeking an Infrastructure Management lead responsible for managing and collaborating with client stakeholders acting as an SME with deep knowledge and experience in Service delivery. You will manage the delivery of large complex projects having technologies not limited to Operating systems Storage & Backup Database Network End user computing Service Desk etc.

You will drive profitability and continued success by managing service quality and cost and leading delivery. Your role will involve measuring and communicating progress to leadership within committed time frames as well as proactively supporting sales through innovative solutions and delivery excellence.

Role Responsibilities

• Manage and collaborate with Client Stakeholders.
• Expected to be a SME with deep knowledge and experience in IT Infrastructure operations infrastructure planning and strategy.
• Should have Influencing and Advisory skills.
• Responsible for team decisions and collaborate with onshore and Offshore teams.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Manage the delivery of large complex projects using appropriate frameworks.
• Drive profitability and continued success by managing service quality and cost.
• Lead delivery and ensure timely completion of projects.
• Measure and communicate progress to leadership within committed time frames.
• Proactively support sales through innovative solutions and delivery excellence.

Professional & Technical Skills

• Proficiency in Service Delivery.
• Strong understanding of project management methodologies and frameworks.
• Experience in IT Infrastructure operations Infrastructure strategy and planning - managing large complex projects.
• Ability to manage service quality and cost effectively.

Additional Information

• The candidate should have a minimum of 8 years of experience in Service Delivery.

On-call and Shift Expectations

Our positions are primarily focused on managed services meaning you will be responsible for maintaining and improving our clients IT systems (Applications and Infrastructure). Flexibility and adaptability are key as you may be required to work in shifts to provide continuous support. Additionally you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.

Benefits of working at Accenture

18 weeks paid parental leave

Long & short-term career break opportunities

Structured career development program

Local and international career opportunities.

Equal Employment Opportunity Statement

At Accenture our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.

As part of our talent strategy we hire and develop people who have different backgrounds different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives observations and insights which are essential to drive the innovation needed to reinvent and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

We encourage applications from all people and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age disability status ethnicity gender gender identity or expression religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method please email and cite the relevant Job Number or contact us on .

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Key Skills

Active Directory,Customer Service,End user,Access Points,Deskside Support,Windows,SCCM,Troubleshoot,User Accounts,Desktop,PC,Backup,Setup,hardware,Technical Support

Employment Type

Full-Time

Experience: years

Vacancy: 1