Information Technology

Australian Financial Complaints Authority; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid working

Silver AWEI Accreditation 2025

Accredited Family Friendly Workplace

Job summary

Australian Financial Complaints Authority is seeking a senior IAM leader to design and deliver modern identity solutions across CIAM and workforce identities. You will replace legacy platforms and strengthen secure access across AFCA’s digital ecosystem with hands-on leadership.

The role offers hybrid working with two days a week in our Sydney offices and opportunities to influence how identity capabilities mature within the organisation.

Qualifications

• Experience delivering enterprise WIAM or CIAM solutions.
• Hands-on expertise with modern identity platforms and authentication protocols.
• Experience designing application, API and service authentication patterns.
• Ability to translate architecture into practical, scalable solutions.
• Strong technical leadership and stakeholder engagement skills.

Responsibilities

• Own IAM solution design and implementation across CIAM and workforce identity.
• Define target-state architecture, migration pathways and transition roadmaps.
• Deliver solutions using platforms such as Microsoft Entra ID, Entra External ID, Okta and Auth0.
• Design secure integrations for applications, APIs and digital channels using OAuth 2.0, OIDC and SAML.
• Implement identity lifecycle management, access governance, RBAC and least privilege.
• Strengthen controls including MFA and conditional access.
• Provide hands-on technical leadership and guide delivery teams through complex decisions.

Skills

Enterprise WIAM/CIAM

Identity platforms

OAuth 2.0 / OIDC / SAML

MFA / zero trust

Stakeholder engagement

Technical leadership

CI/CD / IaC

External/internal identity split

Tools

Microsoft Entra ID

Okta

Auth0

Job description

Australian Financial Complaints Authority – Sydney CBD NSW

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

Help shape AFCA’s next-generation identity capability.

You will lead the design and delivery of modern customer and workforce identity solutions, replacing legacy platforms and improving secure access across AFCA’s digital ecosystem.

This is a hands‑on senior role with genuine ownership, direct influence on technical decisions and the opportunity to grow your impact as the IAM capability matures.

What you will do:

• Own IAM solution design and implementation across CIAM and workforce identity.
• Define target‑state architecture, migration pathways and transition roadmaps.
• Deliver solutions using platforms such as Microsoft Entra ID, Entra External ID, Okta and Auth0.
• Design secure integrations for applications, APIs and digital channels using OAuth 2.0, OIDC and SAML.
• Implement identity lifecycle management, access governance, RBAC and least privilege.
• Strengthen controls including MFA, conditional access and modern authentication.
• Provide hands‑on technical leadership and guide delivery teams through complex decisions.

Qualifications

What you will bring:

• Strong experience delivering enterprise WIAM or CIAM solutions.
• Hands‑on expertise with modern identity platforms and authentication protocols.
• Experience designing application, API and service authentication patterns.
• The ability to translate architecture into practical, scalable solutions.
• Strong technical leadership, stakeholder engagement and problem‑solving skills.
• Experience migrating from Azure AD B2C, legacy federation, directory or access‑management platforms.
• Experience operating split identity models for external customers and internal workforce users.
• Experience with Microsoft Entra ID Governance, entitlement management, access packages, lifecycle workflows, SCIM provisioning or equivalent capabilities.
• Experience with identity automation, infrastructure as code, CI/CD and automated integration testing.
• Experience delivering identity solutions in regulated, high‑trust or information‑sensitive environments.
• Relevant identity, cloud or security certifications, such as Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Cybersecurity Architect Expert, Okta Certified Professional, Okta Certified Administrator, Auth0 certification, CIAM, CISSP, CCSP or equivalent

Additional Information

• Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work‑life balance and inclusivity.
• Hybrid working – Flexible arrangements with two days a week in our modernoffices designed for collaboration and wellbeing.
• Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at *******@afca.org.au.

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not‑for‑profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.