Information Officer

Essence Mediacom; City of Brisbane; On-site; AUD 77,000 - 86,000; Full time

Job summary

Victim Support in Brisbane is seeking an Enquiries and Response Officer in the Information and Referral Team. You will provide clear, accurate information to victims of crime, their families, and stakeholders, assist with financial assistance applications, and connect victims to support services.

Interactions are mainly over the phone, with potential for written or in-person contact. You will guide victims through the process to ensure they receive the right support and information.

Qualifications

• Provide clear, accurate information to victims of crime, their families, and stakeholders.
• Assist with financial assistance applications.
• Connect victims to support services.

Responsibilities

• For details on key responsibilities, please see the attached position description.

Job description

An exciting opportunity exists to join Victim Support as an Enquiries and Response Officer in the Information and Referral Team.

As an Enquiries and Response Officer in the Information and Referral Team, your role is to provide clear, accurate, and relevant information to victims of crime, their families, and stakeholders. This includes assisting with financial assistance applications and connecting victims to support services. Interactions are primarily conducted over the phone but may also occur in writing or in person. Your key responsibility is to guide victims through the process, ensuring they receive the support and information they need.

For details on key responsibilities, please see the attached position description

• Fixed term temporary full-time
• $77,354 to $85,833 per annum

Email:***************@justice.qld.gov.au