Industrial Relations Enquiries Officer

New South Wales Premier's Department; Sydney; On-site; AUD 87,000 - 95,000; Full time

Job summary

New South Wales Premier's Department – Sydney NSW is seeking an Industrial Enquiries Officer within the Industrial Relations Branch. You will be the first point of contact, delivering clear information on workplace entitlements and NSW industrial relations legislation.

This ongoing Clerk Grade 3/4 role offers the chance to support workers and employers across NSW, respond to inquiries, assess complaints, and help deliver fair outcomes with a strong focus on customer service.

Qualifications

• Customer Service Excellence: Experience delivering high-quality customer service in a fast-paced environment and managing a high volume of enquiries.
• Communication Skills: Ability to explain complex information clearly, build rapport with a diverse range of customers and prepare professional written correspondence.
• Problem Solving and Attention to Detail: Strong analytical skills and the ability to assess information, identify appropriate next steps and maintain accurate records.
• Industrial Relations experience (Desirable): experience interpreting legislation, policies or workplace entitlements and giving clear advice.

Responsibilities

• Respond to phone and online enquiries and provide clear information on entitlements.
• Assess complaints, prepare correspondence and support compliance activities.
• Engage with workers, employers, government agencies and stakeholders to deliver positive outcomes and strong customer service.

Skills

Customer service

Communication

Problem solving

Industrial relations

Job description

New South Wales Premier's Department – Sydney NSW is seeking an Industrial Enquiries Officer within the Industrial Relations Branch. You will be the first point of contact, delivering clear information on workplace entitlements and NSW industrial relations legislation.

This ongoing Clerk Grade 3/4 role offers the chance to support workers and employers across NSW, respond to inquiries, assess complaints, and help deliver fair outcomes with a strong focus on customer service.