Inclusive Learning Support Officer

Catholic Regional College Caroline Springs - Caroline Springs; Melbourne; Sur place; AUD 52 000 - 58 000; Temps partiel

Résumé du poste

Melbourne Moonee Valley City Council is seeking a part-time Business Support Officer in the Family & Children's Services area. You will provide essential admin support for Early Years programs, manage enrolments, bookings and enquiries, and ensure records compliance with regulations.

The role involves assisting with audits, invoices, and onboarding, while delivering high-quality customer service to families and local stakeholders.

Qualifications

• Experience providing administrative support in a busy, customer-focused environment.
• Strong understanding of compliance, record management and admin processes.
• Excellent organisational skills with ability to manage priorities and deadlines.
• High attention to detail with confidential record keeping.
• Strong written and verbal communication skills.
• Demonstrated customer service and stakeholder engagement experience.
• Proficiency in Microsoft Office and business systems.

Responsabilités

• Provide administrative support for Early Years programs, including enrolments, bookings, waiting lists and customer enquiries.
• Maintain accurate records and documentation in line with legislative, licensing, regulatory and Council requirements.
• Support compliance activities, audits, reporting requirements and service accreditation processes. Preparation and set up / pack down of immunisation sessions.
• Assist with fee administration, direct debits, accounts processing, payment plans and debt recovery activities.
• Coordinate correspondence, reports, meetings and departmental communications.
• Maintain administrative systems, procedures and work instructions to support consistent and compliant service delivery.
• Support staff onboarding, training records and mandatory compliance requirements.
• Deliver professional and responsive customer service to families, community members and internal stakeholders.

Connaissances

Administrative support

Compliance knowledge

Record management

Organisational skills

Communication skills

Customer service

Microsoft Office

Outils

Microsoft Office

Description du poste

Business Support Officer – Family & Children's Services

3001 Melbourne Moonee Valley City Council

Permanent part-time opportunity (0.8 FTE / 4 days per week) and temporary part time (0.6 FTE/ 3 days per week) opportunity available.

Flexible working arrangements available.

Position in line with Council Band 4 salary, $39.90 per hour plus 12% superannuation.

Support the delivery of compliant, high-quality Early Years services for children and families.

Closing Date: 11pm, 9 October 2026.

Key Responsibilities

• Provide administrative support for Early Years programs, including enrolments, bookings, waiting lists and customer enquiries.
• Maintain accurate records and documentation in line with legislative, licensing, regulatory and Council requirements.
• Support compliance activities, audits, reporting requirements and service accreditation processes. Preparation and set up / pack down of immunisation sessions.
• Assist with fee administration, direct debits, accounts processing, payment plans and debt recovery activities.
• Coordinate correspondence, reports, meetings and departmental communications.
• Maintain administrative systems, procedures and work instructions to support consistent and compliant service delivery.
• Support staff onboarding, training records and mandatory compliance requirements.
• Deliver professional and responsive customer service to families, community members and internal stakeholders.

Skills & Experience

• Experience providing administrative support in a busy and customer-focused environment.
• Strong understanding of compliance, record management and administrative processes.
• Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
• High attention to detail and a commitment to maintaining accurate, confidential and compliant records.
• Strong written and verbal communication skills.
• Demonstrated customer service and stakeholder engagement experience.
• Proficiency in Microsoft Office applications and business systems.
• Well-developed problem-solving skills, initiative and the ability to work both independently and collaboratively.
• Experience within Early Years, Children's Services, Education, Community Services or Local Government will be highly regarded.