Inclusive Disability & Mental Health Support Worker

Kefi Supports Pty Ltd; Logan City, Ipswich City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible roster

Shift options AM/PM and sleepovers

Paid induction

Travel reimbursement

Certificate IV training opportunities

Supervision and development

EAP

Supportive team

Job summary

Direct Care Resources is seeking experienced Support Workers to assist children and young people in Logan and Ipswich. You’ll build trust, provide structure, and support life skills in home settings with trauma‑informed, person‑centred approaches.

The role covers school involvement, community activities and coordinated care with the team, while maintaining professional boundaries and reporting with accuracy.

Qualifications

• Relevant minimum Certificate IV qualification in child, youth or family support.
• Open driver licence and reliable vehicle with insurance.
• Eligibility to work in Australia and current First Aid/CPR.
• NDIS Worker Screening and Blue Card (or equivalent).
• Willingness to meet safety and compliance requirements.

Responsibilities

• Build safe, respectful and consistent relationships with children and young people.
• Provide day-to-day support within a home environment.
• Support school attendance, appointments, activities and community participation.
• Help young people develop everyday living skills, routines and independence.
• Use trauma-informed and person-centred approaches.
• Respond calmly and appropriately to challenging situations and behaviours.
• Maintain professional boundaries while creating a supportive environment.
• Administer medication in line with individual plans and DCR procedures.
• Complete accurate shift notes, handovers and incident documentation.
• Work closely with colleagues and other stakeholders to provide consistent care.

Skills

Experience with children

Communication skills

Emotional resilience

Teamwork

Education

Certificate IV in Child, Youth and Family Intervention

Certificate IV in Youth Work

Certificate IV in Community Services

Certificate IV in Mental Health

Another relevant qualification

Job description

Support Workers (Disability & Child Safety)

Be the steady, positive influence a young person needs.

Some jobs are about completing a shift. This one is about showing up, building trust and making a genuine difference in a young person’s life. Direct Care Resources is looking for experienced and compassionate Child Safety Support Workers to support children and young people across Logan and Ipswich. Working within out-of-home care environments, you’ll provide the consistency, structure and encouragement young people need to feel safe, develop life skills and participate in their community. No two days will be the same, but your ability to remain calm, dependable and genuinely present will matter every day.

What You’ll Do

• Build safe, respectful and consistent relationships with children and young people
• Provide day-to-day support within a home environment
• Support school attendance, appointments, activities and community participation
• Help young people develop everyday living skills, routines and independence
• Use trauma-informed and person-centred approaches
• Respond calmly and appropriately to challenging situations and behaviours
• Maintain professional boundaries while creating a supportive environment
• Administer medication in line with individual plans and DCR procedures
• Complete accurate shift notes, handovers and incident documentation
• Work closely with colleagues and other stakeholders to provide consistent care

About You

We’re looking for people who understand that working with vulnerable young people takes more than good intentions. You’ll need to be someone who can build rapport without losing boundaries, remain calm when situations become challenging, and provide consistent support even on difficult days.

• Previous experience supporting children or young people, ideally within Child Safety, residential care, youth work or complex support environments
• Confidence working independently and as part of a broader care team
• Strong communication and relationship‑building skills
• Sound judgement, resilience and emotional maturity
• A genuine commitment to the safety, wellbeing and development of young people
• Flexibility to work across AM, PM, weekend, overnight and sleepover shifts

Qualifications & Essential Requirements

To be considered, you must hold, be completing or be enrolled in a relevant minimum Certificate IV qualification such as:

• Certificate IV in Child, Youth and Family Intervention
• Certificate IV in Youth Work
• Certificate IV in Community Services
• Certificate IV in Mental Health
• Another relevant qualification

You will also require:

• Current Queensland Open or P2 Driver Licence
• Reliable vehicle with current registration and comprehensive insurance
• Evidence of eligibility to work in Australia
• Current First Aid and CPR
• Valid Blue Card
• NDIS Worker Screening Clearance
• Child Safety Division LCS2 Clearance
• Ability to meet DCR and Child Safety compliance requirements

Why Join DCR?

At Direct Care Resources, you are more than a name on a roster. For more than 28 years, DCR has supported people with complex care needs across South East Queensland. We understand that quality care depends on quality people, so we want our Support Workers to feel supported too. You’ll have access to:

• Flexible roster options
• Ongoing AM, PM, weekend and sleepover shifts
• Paid induction
• Travel reimbursement
• Heavily subsidised Certificate IV training opportunities through our training partners
• Regular supervision, coaching and support from experienced leaders
• Ongoing learning and professional development
• Opportunities to build experience across specialised and complex support environments
• Employee Assistance Program
• A supportive and inclusive team

Ready to Make a Difference?

Young people don’t need someone who simply turns up for a shift. They need someone reliable. Someone who listens. Someone who provides boundaries, encouragement and consistency. If that sounds like you, we’d love to hear from you.