In-Branch Banking Advisor: Customer Solutions

Commonwealth Bank; Geelong; On-site; AUD 36,000 - 54,000; Part time

Job summary

Commonwealth Bank's St Albans Branch is hiring a Customer Banking Specialist to help customers with banking needs, including Home Loans, Business Banking and Financial Advice, and to assist with account maintenance and credit applications.

This role requires excellent communication, problem-solving abilities, and the ability to provide holistic solutions in a busy retail environment while adhering to our processes and risk-aware culture. Roster is Monday to Friday 9:30am-4pm, ~30 hours per week.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial terms in a clear way.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication skills

Problem solving

Integrity

Job description

Commonwealth Bank's St Albans Branch is hiring a Customer Banking Specialist to help customers with banking needs, including Home Loans, Business Banking and Financial Advice, and to assist with account maintenance and credit applications.

This role requires excellent communication, problem-solving abilities, and the ability to provide holistic solutions in a busy retail environment while adhering to our processes and risk-aware culture. Roster is Monday to Friday 9:30am-4pm, ~30 hours per week.