Implementation Partner, In-Store

DoorDash, Inc.; Melbourne; Presencial; AUD 90.000 - 130.000; Jornada completa

Descripción de la vacante

DoorDash is seeking an Implementation Partner in Melbourne to work directly with new clients, configuring and launching the SevenRooms platform. You will understand challenges, develop onboarding strategies, and guide adoption to set clients up for long-term success.

You will lead onboarding, manage multiple projects, tailor solutions with venue stakeholders, become a product expert, and collaborate across Sales and Customer Success to ensure smooth handoffs and strong product adoption.

Formación

• 2+ years in customer-facing roles, ideally in SaaS or hospitality tech.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and keep them on track.

Responsabilidades

• Lead client onboarding, including kickoff, training, and launch.
• Manage multiple implementation projects simultaneously and align with client goals.
• Tailor SevenRooms platform to meet each venue's objectives in collaboration with stakeholders.
• Be a product expert and guide clients through platform usage and adoption.
• Collaborate with Sales and Customer Success for smooth handoffs and adoption.

Conocimientos

Customer-facing experience

Project management

Stakeholder collaboration

SaaS experience

Descripción del empleo

About the Team

The In-Store Customer Success Team is a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.

About the Role

As an Implementation Partner, you'll work directly with new clients to configure and launch their SevenRooms platform. You'll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

You're excited about this opportunity because you will

• Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
• Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
• Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
• Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
• Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.

We're excited about you because…

• You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
• You're a clear and confident communicator, both in writing and in person
• You're detail-oriented and bring strong critical thinking and problem-solving skills to your work
• You're experienced in managing projects and keeping things on track
• You thrive in fast-paced, startup environments and love working collaboratively with others

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

• providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.