Implementation Manager

heidihealth.com.au; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Learning & development budget

Health & wellness allowance

Home office stipend

Parental leave 26 weeks

Fertility assistance up to 10000

4 weeks work-from-anywhere time

Job summary

Heidi Health in Melbourne is hiring an Implementation Manager to lead enterprise deployments of our clinical AI solutions. You will oversee onboarding for hospitals and health networks, ensuring rapid value realization and setting the stage for growth.

You’ll guide clients and internal teams through setup, run group trainings, and build strong executive relationships. You will partner with GTM and other teams to identify risks and opportunities, continuously refine onboarding playbooks, and

Qualifications

• 3+ years in implementation/onboarding/project management.
• 2+ years leading enterprise SaaS implementations.
• Proven track record in group training.
• Experience managing senior stakeholders.
• Ability to handle complex, concurrent projects.
• Ability to analyze usage data to inform priorities.
• Fast learner of technical product details.
• Excellent verbal and written communication.

Responsibilities

• Oversee multiple enterprise implementations to ensure timely activation and user engagement.
• Primary consultant for clients and internal teams through setup.
• Conduct group trainings and train-the-trainer programs.
• Maintain relationships with executive stakeholders to keep projects on track.
• Become deeply familiar with Heidi's product to address clinical workflows.
• Collaborate with Account Executives and CSMs to identify risks and expansion opportunities.
• Improve onboarding playbooks based on clinical feedback.
• Monitor timelines and deliverables aligning with client expectations.
• Analyze usage data to identify risks and influence product/sales strategies.
• Provide ongoing post-implementation support to ensure sustained success.

Skills

Enterprise SaaS implementation

Project management

Stakeholder management

Group training delivery

Data-driven adoption strategies

Clinical AI product knowledge

Strong communication

Education

Bachelor's degree in a relevant field

Tools

Lessonly

WorkRamp

Docebo

Articulate

Job description

Implementation Manager at heidihealth.com.au. About the role Heidi is expanding its enterprise division to assist hospitals and health networks in integrating our clinical AI solutions. In this position, you will oversee the onboarding process for these significant clients, ensuring they quickly derive value while laying the groundwork for future growth. Key facts Location: Melbourne Engagement: Full-time Compensation: Competitive salary plus equity Team: Go-To-Market (GTM)

What you\'ll do

• Oversee multiple enterprise implementations simultaneously to guarantee timely activation and user engagement.
• Serve as the main consultant for both clients and internal teams, guiding them through the account setup process.
• Conduct group training sessions and train-the-trainer programs to help organizations achieve their initial value milestones.
• Develop and sustain relationships with executive stakeholders to ensure projects remain on track.
• Become well-versed in the product to showcase how Heidi\'s features address specific clinical workflow challenges.
• Collaborate with Account Executives and Customer Success Managers to pinpoint risks and explore opportunities for expansion.
• Continuously enhance onboarding playbooks based on feedback from clinical users to improve the implementation process.
• Monitor project timelines and deliverables, ensuring that all aspects of the implementation align with client expectations.
• Analyze client usage data to identify potential risks and influence product or sales strategies accordingly.
• Provide ongoing support and guidance to clients post-implementation to ensure sustained success and satisfaction.
• Participate in cross-functional team meetings to share insights and best practices that can enhance the overall client experience.

Requirements

• A minimum of 3 years of experience in implementation, onboarding, or project management roles.
• At least 2 years of experience leading enterprise-level implementations in a Software as a Service (SaaS) environment.
• Proven track record of delivering effective group training sessions.
• Strong capability in managing relationships with senior stakeholders throughout the project lifecycle.
• Expertise in handling complex, concurrent projects with a focus on efficiency and adherence to deadlines.
• Ability to analyze usage data to identify risks and inform product or sales priorities effectively.
• Quick learner with the ability to grasp technical product details and apply them in clinical settings.
• Excellent communication skills, both verbal and written, to convey complex information clearly.

Nice to have

• Experience in healthcare, health technology, or other regulated sectors.
• Clinical knowledge or relevant experience in a healthcare setting.
• Familiarity with Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems such as Epic, Cerner, Best Practice, or MedicalDirector.
• Experience with training platforms like Lessonly, WorkRamp, Docebo, or Articulate.
• Understanding of technical identity concepts such as SAML and SCIM.

Skills & tools

• Expertise in enterprise SaaS implementation processes.
• Strong project management capabilities.
• Proficient in stakeholder management and relationship building.
• Ability to develop data-driven strategies for user adoption.
• Skills in optimizing workflows for enhanced efficiency.

Practical notes

• Employees enjoy a $1,000 annual budget for learning and development, a monthly health and wellness allowance of $150, and a $500 stipend for home office setup.
• The parental leave policy offers 26 weeks for primary caregivers and 18 weeks for secondary caregivers, ensuring support during critical family times.
• Fertility assistance is available, covering expenses up to $10,000.
• Team members are granted four weeks of work-from-anywhere time each year, promoting flexibility and work-life balance.
• This position is hybrid, based in Melbourne, allowing for a blend of remote and in-office work.

Join us at Heidi Health and be part of a dynamic team that is transforming healthcare through innovative AI solutions. Your expertise will play a crucial role in helping our clients realize the full potential of our technology, ultimately improving patient care and operational efficiency. If you are passionate about making a difference in the healthcare sector and possess the skills we are looking for, we would love to hear from you!