Implementation Engineer

Ignition Advice; New South Wales; Presencial; AUD 110.000 - 170.000; Jornada completa

Descripción de la vacante

Ignition Advice in Australia seeks a senior client-facing technical consultant for a 6-month fixed-term contract. You will lead workshops, capture requirements, and design end-to-end integrations across platform configuration and data mapping.

You'll configure the Ignition platform using JSON, HTML, and Python, write technical stories with estimates, and test changes using Postman. You will support releases and contribute to playbooks, working across time zones.

Formación

• 5+ years in client-facing technical roles with platform configuration experience.
• Hands-on experience designing and testing integrations.
• Working knowledge of JSON.
• Strong understanding of API-based architectures and software development practices.
• Experience troubleshooting issues in web-based applications.
• Excellent stakeholder engagement with technical and business audiences.
• Clear communication with client contacts and internal teams.
• Ability to work independently and as part of a team.
• Capable of prioritising and delivering to deadlines in high-pressure environments.

Responsabilidades

• Lead client workshops to gather, define, and document business and technical requirements.
• Turn requirements into design for both platform configuration and integration.
• Write technical stories and provide estimates for delivery planning.
• Demonstrate solution functionality to client stakeholders.
• Configure the Ignition platform using JSON, HTML, and Python.
• Document integration changes and data-mapping requirements.
• Test configuration and integration changes with Postman.
• Troubleshoot defects in test and production environments.
• Lead production release activities and write release notes.
• Maintain implementation playbooks and best practices.
• Coordinate work across Australia, the UK, and Ireland.

Conocimientos

Client-facing experience

Platform configuration

Solution design & integration testing

JSON knowledge

APIs & architecture

Troubleshooting web apps

Stakeholder engagement

Independent & collaborative

Deadline-driven

Herramientas

Postman

Python

HTML

Git

AWS

Descripción del empleo

6 month fixed term contract role

The role

Requirements and solution design

• Lead client workshops to gather, define, and document business and technical requirements
• Turn requirements into solution designs covering both platform configuration and integration
• Write technical stories and provide estimates to support delivery planning
• Demonstrate solution functionality to client stakeholders

Build and test

• Configure the platform using Ignition’s proprietary front-end, JSON, HTML, and Python
• Document and implement integration changes and data-mapping requirements
• Test configuration and integration changes using tools including Postman
• Troubleshoot and debug defects in test and production environments

Release and support

• Support client releases, including writing release notes
• Lead the resolution of production support tickets
• Provide daily status updates and elevate risks and issues as soon as they arise

Ways of working

• Provide technical and functional expertise to project teams
• Work with product, development, and delivery teams so changes are built to the right standard
• Keep implementation playbooks up to date and help develop best practices and tools for the team
• Work with stakeholders across Australia, the UK, and Ireland, including some early or late calls to cover time zones

About you

Essential

• 5+ years in client‑facing technical roles, including hands‑on experience configuring platforms
• Hands‑on experience designing and testing integrations
• Working knowledge of JSON
• Sound understanding of application architecture, APIs, and software development practices
• Experience troubleshooting technical issues in web‑based applications
• Strong stakeholder engagement, with the ability to work with both technical and business audiences
• Clear communication with client technical contacts and a wide range of internal stakeholders, both formally and informally
• Ability to gain cooperation from management, clients, and third parties
• Comfortable working independently and as part of a collaborative team
• Able to prioritise and deliver to deadlines in a high‑pressure environment, with a focus on outcomes

Desirable

• Working knowledge of Python and HTML
• Experience with applications hosted on AWS
• Working knowledge of Git