Implementation Consultant - Enterprise

RGIT Australia; City of Brisbane; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Central location near transport

Hybrid up to 3 days WFH

PD budget and LMS access

Employee Assistance Program

Career development pathways

Women in Technology networking

Job summary

aXcelerate is expanding beyond our core vocational education and RTO compliance roots into Workforce Competency Management. We’re looking for an Implementation Consultant (Enterprise) to join our delivery team as the product subject matter expert for Skills.

This is a genuine ground-floor opportunity to shape how a growth product gets implemented, working alongside Project Managers, Business Analysts and Solutions Consultants to turn solution design into a working platform — and to build the

Qualifications

• 3+ years in a customer-facing implementation, consulting or systems delivery role.
• Proven ability to independently configure complex SaaS platforms: admin interfaces, business rules, permissions, workflow logic
• Strong facilitation and training experience with adult learners across seniority and technical confidence levels
• Sharp requirements analysis and business process mapping skills
• Excellent written communication — documentation is a genuine deliverable in this role, not an afterthought
• The confidence to hold your ground with senior stakeholders and push back constructively
• Willingness to travel domestically for onsite delivery
• Background in workforce competency management, capability frameworks, skills taxonomies or compliance-driven training (nice to have)
• Exposure to formal project delivery methodologies (nice to have)
• Prior experience with aXcelerate or a comparable platform (nice to have)

Responsibilities

• Be the product authority. Build deep expertise in Skills — competency frameworks, assessment and verification, position and role mapping, hierarchies, permissions, and reporting — and become the delivery team's go-to on what the platform can (and can't) do.
• Spot product gaps in the field and feed them back to Product with the context needed to act on them.
• Configure and deliver. Turn solution designs into working configuration, scoped to each Statement of Work — from full build-outs to coaching customer admins to self-serve. Test rigorously against acceptance criteria before UAT, and document your decisions so the build stays maintainable long after you've moved on.
• Train and enable. Design and deliver role-based training for everyone from frontline workers to executives. Build quick reference guides, train-the-trainer programs, and facilitate workshops remotely and on site — adjusting your pitch for the room.
• Be a trusted advisor. Recommend what will actually work, even when that means pushing back on what's been asked for. Support UAT by triaging whether an issue is configuration, product defect, or user misunderstanding. Contribute to status reporting and risk conversations, and manage a clean handover to Customer Success at go-live.
• Improve how we work. Contribute reusable templates and delivery assets that make the next engagement faster, and help uplift your colleagues' product knowledge along the way.

Skills

Customer-facing

Implementation

SaaS experience

Facilitation

Training

Requirements analysis

Stakeholder management

Project delivery

Job description

aXcelerate is a leading Australian SaaS company transforming the way organisations develop skills, manage learning, and build workforce capability. Our integrated platform combines a powerful Student Management System (SMS), Learning Management System (LMS), and Skills, our workforce competency management solution, to help training providers, enterprises, and government organisations simplify compliance, streamline operations, and develop confident, capable workforces.

Trusted by over 1,300 organisations and powering more than 2.8 million learners, we're redefining how learning and workforce capability are managed across Australia as we expand our impact internationally.

Recognised as a Great Place to Work for three consecutive years, we're proud of a culture that empowers our people to innovate, collaborate, and grow. As we continue our exciting expansion into new markets and industries, there's never been a better time to join our team.

The opportunity

aXcelerate is expanding beyond our core vocational education and RTO compliance roots into an exciting new frontier: Workforce Competency Management.

Our Skills product helps large employers track capability, licensing and verification obligations across distributed, often geographically dispersed workforces — and it's one of the fastest-growing priorities in our business.

We're looking for an Implementation Consultant (Enterprise) to join our delivery team as the product subject matter expert for Skills. This is a genuine ground-floor opportunity to shape how a growth product gets implemented, working alongside Project Managers, Business Analysts and Solutions Consultants to turn solution design into a working platform — and to build the customer's own capability to run it once we step back.

Key Responsibilities

What a day in an Implementation Consultant - Enterprise's life would look like at aXcelerate?

As an Implementation Consultant - Enterprise, your day is highly dynamic and customer-focused, centred on our largest and most complex accounts. You'll primarily be:

• Be the product authority. Build deep expertise in Skills — competency frameworks, assessment and verification, position and role mapping, hierarchies, permissions, and reporting — and become the delivery team's go-to on what the platform can (and can't) do.
• You'll also spot product gaps in the field and feed them back to Product with the context needed to act on them.
• Configure and deliver. Turn solution designs into working configuration, scoped to each Statement of Work — from full build-outs to coaching customer admins to self-serve. Test rigorously against acceptance criteria before UAT, and document your decisions so the build stays maintainable long after you've moved on.
• Train and enable. Design and deliver role-based training for everyone from frontline workers to executives. Build quick reference guides, train-the-trainer programs, and facilitate workshops remotely and on site — adjusting your pitch for the room.
• Be a trusted advisor. Recommend what will actually work, even when that means pushing back on what's been asked for. Support UAT by triaging whether an issue is configuration, product defect, or user misunderstanding. Contribute to status reporting and risk conversations, and manage a clean handover to Customer Success at go-live.
• Improve how we work. Contribute reusable templates and delivery assets that make the next engagement faster, and help uplift your colleagues' product knowledge along the way.

About You

We're looking for a motivated and customer-focussed professional with a passion for helping large, complex organisations succeed.

• 3+ years in a customer-facing implementation, consulting or systems delivery role — SaaS experience highly regarded
• Proven ability to independently configure complex SaaS platforms: admin interfaces, business rules, permissions, workflow logic
• Strong facilitation and training experience with adult learners across seniority and technical confidence levels
• Sharp requirements analysis and business process mapping skills
• Excellent written communication — documentation is a genuine deliverable in this role, not an afterthought
• The confidence to hold your ground with senior stakeholders and push back constructively
• Comfort managing multiple concurrent projects with shifting scope
• Willingness to travel domestically for onsite delivery
• Background in workforce competency management, capability frameworks, skills taxonomies or compliance-driven training (nice to have)
• Exposure to formal project delivery methodologies (nice to have)
• Prior experience with aXcelerate or a comparable platform (nice to have)

What we offer

• A central location, close to public transport, cafes and shops, with free on-site parking available.
• A vibrant, supportive and team-oriented culture, with regular team activities and social events.
• Opportunities for flexible and hybrid working up to 3 days working from home.
• A focus on professional development and learning, with access to our LMS, external and internal training opportunities and your own personal annual PD budget
• Access for you and your family to an Employee Assistance Program and resources.
• Cashback offers and discounts on popular brands through our Employment Hero app.
• Opportunities for career development with well-defined career pathways across the business.
• Proud members of Women in Technology with access to networking events, professional development opportunities and resources.

We are committed to promoting diversity in the workplace and encourage people from all backgrounds to apply.

aXcelerate acknowledges the Traditional Owners of the land where we work, live and learn and we pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land. We are committed to fostering learning and development in the communities that we serve.

Company Overview

We’re proud of our heart values! The meaning of HEART goes beyond the literal values in the acronym. It’s a symbolic reference to the organ that gives life, warmth, rhythm, circulation, and connection.