Impactful Dispute Resolution Specialist (Hybrid)

SmartRecruiters, Inc.; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free onsite gym

Gym classes on site

Job summary

TAL is a leading Australian life insurer. The Dispute Resolution Coordinator role is a 12-month fixed-term contract based in Sydney, reporting to governance and compliance functions.

This hands-on position supports escalation management and analysis to ensure fair, transparent outcomes for customers and partners. You will triage and track IDR/EDR complaints, monitor QA, and contribute to process improvements while maintaining high standards of accuracy and regulatory alignment.

Responsibilities

• Triage, register, acknowledge, and allocate IDR and EDR complaints promptly and accurately.
• Monitor compliance with QA processes, audit standards, and performance benchmarks.
• Record and maintain complaint details in the management system with precision and timeliness.
• Detect and report potential incidents proactively.
• Analyse complaint trends to enhance dispute resolution and identify opportunities for process and system improvements.

Job description

TAL is a leading Australian life insurer. The Dispute Resolution Coordinator role is a 12-month fixed-term contract based in Sydney, reporting to governance and compliance functions.

This hands-on position supports escalation management and analysis to ensure fair, transparent outcomes for customers and partners. You will triage and track IDR/EDR complaints, monitor QA, and contribute to process improvements while maintaining high standards of accuracy and regulatory alignment.