Impact-Driven Area Manager — Family Services

Centacare; Gold Coast City; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive Salary

Not-for-Profit Salary Packaging

Employee Assistance Program

Meaningful Leadership

Purpose-Driven Work

Work-Life Balance

Job summary

Centacare on the Gold Coast is seeking an Area Manager to provide operational leadership across a portfolio of services. You will supervise a diverse team including service delivery coordinators, practitioners and admin staff to ensure safe and high-quality outcomes for children, individuals and families.

You will oversee budgets, contract compliance and reporting while building strong partnerships with government agencies and community organisations.

Qualifications

• Minimum five years' experience in management or a senior leadership role within not-for-profit sectors.
• Strong knowledge of privacy, family law, child protection and domestic and family violence requirements.
• Experience with strategic/operational planning and financial/human resource management.
• Experience coordinating services across multiple funding agreements and reporting.

Responsibilities

• Provide operational leadership and oversight across a portfolio of services, ensuring safe, effective and high-quality service delivery.
• Lead, develop and support diverse teams, promoting accountability, collaboration and a positive workplace culture.
• Oversee budgets, workforce planning and resource allocation to ensure financial sustainability and effective service operations.
• Monitor service performance, funding agreements, reporting obligations and contractual compliance.
• Promote evidence-informed, trauma-informed and client-centred practices that prioritise safety and positive outcomes.
• Lead service planning, evaluation, continuous improvement and change management initiatives.
• Build and maintain strong relationships with government agencies, community organisations and internal stakeholders.

Skills

Leadership & management

Budgeting & financial management

Stakeholder engagement

Governance & compliance

People management

Service delivery oversight

Education

Social Work

Counselling

Psychology

Human Services

Job description

Centacare on the Gold Coast is seeking an Area Manager to provide operational leadership across a portfolio of services. You will supervise a diverse team including service delivery coordinators, practitioners and admin staff to ensure safe and high-quality outcomes for children, individuals and families.

You will oversee budgets, contract compliance and reporting while building strong partnerships with government agencies and community organisations.