ICT Technician (HelpDesk)

Catholic Education Western Australia; Baldivis; On-site; AUD 60,000 - 85,000; Full time

Job summary

Mother Teresa Catholic College seeks an ICT Technician to join the IT Support team. The role administers ICT services, provides basic troubleshooting, and ensures digital platforms and devices are operational and catalogued. You will support the ICT Coordinator and Executive team as needed.

Candidates should have an IT qualification, experience with Microsoft 365, Apple resources, and MacOS/iPadOS. Strong customer service and communication skills are essential.

Qualifications

• Excellent interpersonal and customer service skills.
• Proficient with Microsoft 365 apps including Outlook, Word, Excel and Teams.
• Comfort with a range of ICT technologies and Apple devices.
• Experience with Mac OS X and iPadOS/iOS.
• Troubleshooting browser issues for Web Apps.
• Good written and verbal communication.
• Strong attention to detail and time management.
• Ability to work independently and in a team; solution minded.

Responsibilities

• Administer ICT support and service delivery for digital platforms and devices.
• Keep learning technologies operational, up-to-date and catalogued.
• Provide support to ICT Coordinator and to the Executive team as needed.
• Assist in basic troubleshooting and stakeholder assistance.

Skills

Interpersonal skills

Customer service

Time management

Attention to detail

Written and verbal communication

Teamwork and independence

Growth mindset

Initiative and problem-solving

Discretion and confidentiality

Education

Relevant IT qualification

Working knowledge of cloud platforms (AOS or others)

Tools

Microsoft 365

Apple devices support

Adobe InDesign

Adobe Acrobat

Job description

Position Details

The position of ICT Technician is part of the Mother Teresa Catholic College IT Support team.

Position Details

The position of ICT Technician is part of the Mother Teresa Catholic College IT Support team. The role is responsible for administering assistance in the operation of ICT functions at the College, including providing service delivery and basic troubleshooting for digital platforms and devices. In providing digital support, the ICT Technician helps ensure that the College's learning technologies are operational, up-to-date, and catalogued. The ICT Technician is directly accountable to the ICT Coordinator on behalf of the Business Manager. The ICT Technician will also provide support to the Executive team in the course of their duties.

Selection Criteria

• Excellent interpersonal skills.
• Ability to provide excellent customer service to internal and external community members.
• High level administration skills including proficiency in using Microsoft 365, including Outlook, Word, Excel, Teams.
• A good level of proficiency in a range of ICT technologies, digital learning platforms, computing programs and Apple resources
• Experience with Mac OS X and iPadOS/iOS systems
• Troubleshooting browser related issues for Web Apps
• Customer service skills
• Good communication skills - both written and verbal
• Good attention to detail
• Effective time management
• Excellent organisational and management skills.
• Ability work independently as well as part of a team.
• A growth mindset.
• Ability to use initiative and problem-solve – i.e. be solution focused.
• Ability to maintain discretion and confidentiality.
• Actively support and promote the objectives and ethos of Catholic Education as articulated in the Bishops of WA Mandate for Catholic schools and the Vision and Mission of the College.

Qualifications Required

• Relevant IT qualification
• Working knowledge of AOS or any cloud platform
• Basic knowledge of SQL for simple query building
• Desktop publishing applications. e.g., Adobe lnDesign, Acrobat (PDF)

Successful applicants will require a Working with Children Check