ICT Senior Support Officer

Paxus - Technology + Digital Talent; Council of the City of Sydney; On-site; AUD 95,000 - 109,000; Full time

Job summary

A federal government client is seeking an experienced ICT Senior Support Officer in Sydney. This fixed term position offers potential for permanency, requiring strong technical skills in desktop management and support. The role involves onsite support for end user computing, ticket management, and mentoring junior staff. Candidates must be Australian citizens capable of obtaining clearance.

Benefits

Fixed term contract with the view of becoming permanent

Paid Annual Leave

Paid Sick leave

Qualifications

• Proven experience in desktop management and application patching.
• Ability to develop strong relationships with stakeholders.
• Demonstrated technical leadership in fleet management and deployments.

Responsibilities

• Provide onsite and remote technical support for all End User Computing connected infrastructure.
• Manage and distribute the physical ICT laptop and desktop fleet.
• Monitor ticket queues and triage tickets promptly.

Skills

ICT technical experience

Problem-solving skills

Stakeholder relationship development

Mentoring junior staff

Continuous self-improvement

Education

Tertiary qualification in ICT

Tools

ServiceNow

Windows 11

Microsoft Endpoint Configuration Manager

Microsoft Intune

Job description

Overview

Our federal Government client is seeking an experienced ICT Senior Support Officer to join their team. This is a fixed term contract until December 2026 with the view of becoming permanent. The role is based in Sydney and will need to be on‑site. The position is open for Australian citizens with the ability to obtain a Baseline Clearance.

Benefits

• Fixed term contract with the view of becoming permanent.
• Sydney based
• Salary ranges from $95,714 - $108,092 + 15.4% super
• S26 Transfer
• Paid Annual Leave and Paid Sick leave
• Australian citizens with the ability to obtain a clearance

Responsibilities

As the ICT Senior Support Officer you will be responsible for front‑facing and onsite support staff for the Sydney office.

• Provide onsite and remote technical support for all End User Computing (EUC) connected infrastructure (including laptops, printers, mobile/smart phones, tablets) and video conferencing equipment and capabilities. Some examples of products supported are Windows 11, Citrix and Microsoft Office Products and Microsoft Teams.
• Manage and distribute the physical ICT laptop and desktop fleet, including updating asset registers (ServiceNow).
• Provide and support for ICT assistive technologies and unified communication (UC) equipment (video conferencing /Teams).
• Coordinate and facilitate office refits and relocation of the ICT end‑user hardware.
• Monitor ticket queues for action and triage tickets, ensuring prompt and accurate handling (ServiceNow).
• Experience supporting end users utilising Citrix and Microsoft Virtual desktops (Cloud based or On‑premise) and administering using Microsoft Endpoint Configuration Manager or Microsoft Intune would be advantageous.
• Experience in Desktop management (Group policy, application patching, deployment and management) and work with the EUC Applications Team.

Qualifications

• Proven ICT technical experience suitable to the role especially in desktop management and application patching.
• Demonstrated lateral thinking and problem‑solving skills.
• A predisposition to seeking continuous self‑improvement, with a can‑do and think‑outside‑the‑box attitude.
• Ability to develop strong relationships with stakeholders.
• Ability to mentor a junior staff.
• Tertiary qualification in a relevant ICT field or equivalent relevant work experience aligned with an onsite support role.
• Demonstrated ability to use judgement when dealing with challenges involving competing priorities.
• Demonstrated technical leadership in fleet management and deployments.

Application

To inquire about this role, please quote the job number #272209. To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Irina Alrogi on [phone] or email: [e-mail] and quote the above job reference number.

Equal Opportunity Statement

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.