ICT Infrastructure and Networking Officer

Careers at Council; Coffs Harbour; On-site; AUD 108,000 - 113,000; Full time

Benefits offered by this job

Salary from AU$107,500–AU$113,000

12% superannuation

Full-time 35 hours per week

Brand new office at Yarrila Place

Flexible work arrangements

Job summary

City of Coffs Harbour is seeking an ICT Infrastructure and Networking Officer to join the Business Systems Group. This hands-on role covers 50+ sites, focusing on networking, servers, storage and cloud services in a diverse environment.

You will configure firewalls, VPNs, switches and CCTV, while supporting BMS and OT networks. A relevant ICT qualification and industry certifications are highly regarded.

Qualifications

• Experience supporting multi-site ICT environments with strong networking.
• Ability to configure and troubleshoot firewalls, VPNs, switches and Wi‑Fi.
• Server, storage, virtualization and cloud technologies experience.
• Knowledge of CCTV and OT networks and cybersecurity controls.

Responsibilities

• Configure, maintain and troubleshoot firewalls, VPNs and network switches.
• Install and configure network infrastructure for new sites and changes.
• Support CCTV and OT networks; administer servers, storage and VMs.
• Contribute to cloud transition and ensure security and continuity.
• Monitor performance, apply patches and support disaster recovery.

Skills

Networking

Firewalls

VPNs

Switches

Wi‑Fi

CCTV

OT networks

Server administration

Storage

Virtualisation

Cloud

Cybersecurity

Patching

Education

ICT qualification

Tools

HPE Aruba

Palo Alto Networks

CompTIA Network+

CWNA/CWNP

Cisco CCNA/CCNP

Job description

ICT Infrastructure and Networking Officer

• Additional permanent position in our growing Business Systems Group
• Help manage network and infrastructure services across 50+ sites in a diverse technical environment
• Get hands‑on with firewalls, new site installations, servers, storage, CCTV and operational technology

About the role

We’re growing our Business Systems Group and have created an additional permanent position for an experienced ICT Infrastructure and Networking Officer. You’ll join the team supporting the City of Coffs Harbour’s network and infrastructure, as part of our ICT team.

This is a hands‑on technical role with a strong networking focus and plenty of variety. You’ll support network and infrastructure services across more than 50 sites in a diverse, multi‑site environment. You’ll help manage and maintain the connectivity and infrastructure that keep the City’s sites and services secure, reliable and running smoothly.

Your work will span day‑to‑day operations, complex troubleshooting and new installations. You’ll be involved in:

• Configuring, maintaining and troubleshooting firewalls, VPNs, network switches, Wi‑Fi and connectivity between sites.
• Installing and configuring network infrastructure for new sites and changes to existing locations.
• Supporting building management systems (BMS), administering CCTV systems and working with operational technology (OT) networks.
• Administering servers, storage and virtual infrastructure, and contributing to our transition to cloud‑based services.
• Monitoring performance and availability, applying patches, strengthening cybersecurity controls and supporting business continuity and disaster recovery.

You’ll also share knowledge with our Service Desk and contribute ideas to improve how we manage and support the City’s technology.

As part of the role, you’ll participate in an on‑call roster which is shared across the team, helping ensure our critical ICT services are supported when needed. Applicable allowances and penalties will be paid.

Please refer to the Position Description for a more detailed understanding of the role.

About you

If you’re an experienced ICT professional who enjoys solving problems, improving systems and getting into the technical detail, we want to hear from you!

You’ll bring practical experience supporting complex, multi‑site ICT environments, with strong networking skills across firewalls, VPNs, switching, Wi‑Fi and wide area connectivity. You’ll be comfortable getting into the technical detail, diagnosing faults and making improvements that keep sites connected and services available.

Alongside networking, you’ll have a sound understanding of server administration, storage, virtualisation and cloud technologies. Experience with CCTV or video management systems, OT or industrial networks, cybersecurity controls, patching and monitoring will be highly regarded. You’ll be able to manage competing priorities, work well with colleagues and service providers, and explain technical issues in plain English.

A relevant ICT qualification or equivalent experience is essential, and industry certifications such as HPE Aruba, Palo Alto Networks, CompTIA Network+, CWNA/CWNP or Cisco CCNA/CCNP will be highly regarded.

What’s on offer?

• Competitive salary from $107.5K - $113K, depending on your capabilities and experience + allowances + 12% superannuation
• An enhanced salary package may be available for an outstanding candidate
• Permanent, full‑time position of 35 hours per week
• Brand new office location at Yarrila Place!
• Flex time, flexible work arrangements and generous leave entitlements!
• Numerous benefits as outlined here!

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the City’s opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSW's most beautiful regions. Check out the benefits of living on the Coffs Coast

Hear from our General Manager, Murray Wood, on why a career at the City may be right for you!

Thinking about relocating to regional NSW? The Welcome Experience is a free service designed to help you settle in, providing personalised support and connecting you with local communities, essential services, and lifestyle opportunities.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds, regardless of race, religion, nationality, gender, sexual orientation, age, veteran or disability status.