Hybrid Service Desk Analyst | First-Line IT Support

Grant Thornton Australia; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Balance work from home with collaborat

9-day fortnight trial

Career development opportunities

Mental health support

And many more

Job summary

Grant Thornton Australia is hiring a Service Desk Analyst to join the national Service Desk team in Sydney. You will provide first-line IT support, handling calls, tickets, and walk-ups while resolving incidents and requests for fee-earning professionals and staff nationwide.

You will work hands-on in the Sydney Digital team, supporting six offices and collaborating with colleagues to diagnose and fix hardware and software issues. A customer-focused, collaborative mindset is essential.

Qualifications

• Experience in a help desk or service desk role providing first line IT support.
• Strong knowledge of Windows OS, M365, and related collaboration tools.
• Excellent communication and customer service skills.

Responsibilities

• First Level Support: Handle calls, tickets and walk-ups, document and resolve incidents.
• Monitor and follow up on incidents, communicate with stakeholders, track progress.
• Provide end-user IT support for hardware/software issues and client events.

Skills

Team collaboration

Microsoft Windows

M365

Copilot

Communication

Problem solving

Confidentiality

Tools

Ticketing systems

Job description

Grant Thornton Australia is hiring a Service Desk Analyst to join the national Service Desk team in Sydney. You will provide first-line IT support, handling calls, tickets, and walk-ups while resolving incidents and requests for fee-earning professionals and staff nationwide.

You will work hands-on in the Sydney Digital team, supporting six offices and collaborating with colleagues to diagnose and fix hardware and software issues. A customer-focused, collaborative mindset is essential.