Hybrid Operations Lead – Government Services

the original; Bathurst; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Hybrid work model

Flexible/condensed hours

Health & wellbeing programs

Job summary

Department of Customer Service is seeking a Hybrid Operations Coordinator in NSW. The role supports high-quality administrative services across multiple offices with a hybrid in-office requirement of 2–3 days per week.

You will help manage documents, reporting, and service delivery, while guiding staff on systems and policies. The ideal candidate is highly organised, proactive, and capable of coordinating competing priorities in a busy government environment.

Qualifications

• Experience coordinating business, administrative or operational support services.
• Strong organisational skills and ability to manage competing deadlines.
• Well-developed written and verbal communication skills.
• Sound judgement when dealing with sensitive or complex enquiries.
• Confidence using technology and business systems to support efficient work practices.
• Customer-focused approach and ability to build positive working relationships.
• Experience supporting, coaching or guiding others, where relevant.

Responsibilities

• Oversee and coordinate the delivery of business, administrative and support services to meet branch needs.
• Prepare, review and coordinate documents, briefings, reports and correspondence for accuracy and timeliness.
• Provide calendar, travel, records management and other administrative support across the branch.
• Respond to complex or sensitive enquiries and escalate as needed.
• Develop, implement and update administrative systems and policies for compliance.
• Guide staff on business systems and procedures to support compliant operations.
• Establish and maintain customer relationships to support service delivery and project timelines.
• Keep abreast of issues and trends to recommend practical improvements.

Skills

experience coordinating

organisational skills

written and verbal communication

sound judgement

technology usage

customer focus

coaching others

Job description

Department of Customer Service is seeking a Hybrid Operations Coordinator in NSW. The role supports high-quality administrative services across multiple offices with a hybrid in-office requirement of 2–3 days per week.

You will help manage documents, reporting, and service delivery, while guiding staff on systems and policies. The ideal candidate is highly organised, proactive, and capable of coordinating competing priorities in a busy government environment.