Hybrid Customer Solutions Specialist

Pepper; Australia; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Development opportunities

Recognition and Spice program

Flexible hybrid working model

Health and wealth benefits

Referral Bonus

Job summary

Pepper Money is seeking a Customer Solutions Specialist to support customers through challenging circumstances with tailored solutions. You will work in a high-performing team, engaging with customers to understand their situation and delivering outcomes that balance customer needs with business objectives.

This permanent role emphasizes problem-solving, relationship-building and a genuine desire to help customers succeed within Pepper Money’s values-driven culture.

Qualifications

• Experience in customer service, collections, account management or a similar customer-focused role.
• Strong communication and relationship-building skills.
• Calm and professional when handling sensitive or complex customer situations.
• Apply sound judgement when assessing customer circumstances and recommending solutions.
• Manage competing priorities while maintaining accuracy and attention to detail.

Responsibilities

• Support customers experiencing financial challenges and identify appropriate solutions.
• Manage customer accounts and proactive follow-up activities to achieve positive outcomes.
• Build strong relationships with customers through clear, respectful and professional communication.
• Assess customer circumstances and recommend appropriate next steps based on individual situations.
• Work collaboratively with internal stakeholders to achieve fair and consistent outcomes.
• Manage customer interactions in accordance with company policies and regulatory requirements.
• Contribute to a customer-focused culture that prioritises service, accountability and results.
• Identify opportunities to improve processes and enhance the customer experience.

Skills

Customer service

Collections

Account management

Communication

Relationship building

Compliance

Risk awareness

Problem solving

Job description

Pepper Money is seeking a Customer Solutions Specialist to support customers through challenging circumstances with tailored solutions. You will work in a high-performing team, engaging with customers to understand their situation and delivering outcomes that balance customer needs with business objectives.

This permanent role emphasizes problem-solving, relationship-building and a genuine desire to help customers succeed within Pepper Money’s values-driven culture.