Hybrid: Chief Customer Success & Delivery Leader

at; City of Brisbane; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

A leading technology company in Brisbane seeks a Head of Customer Success and Delivery to build strong relationships and enhance customer satisfaction. The ideal candidate has over 8 years of experience in customer relationship management, strong leadership skills, and the ability to navigate complex environments. This role offers hybrid work practices and excellent employee benefits, making it a great opportunity for professional growth.

Benefits

Gifted share options

NEXTDC Days

Volunteer days

Professional development

Holistic wellbeing and mental health programs

Qualifications

• 8+ years’ experience in a Customer Relationship Management role in the Data Centre or ICT industry.
• Demonstrated experience leading, managing and coaching professional teams.
• Experience in the design and architecture of highly available ICT services in a large-scale environment.

Responsibilities

• Understand contract and SLA deliverables to ensure compliance with customer requirements.
• Establish and maintain deep customer relationships.
• Proactively orchestrate resources to fulfil customers’ evolving needs.

Skills

Customer Relationship Management

Team Leadership

Stakeholder Engagement

Analytical Skills

Job description

A leading technology company in Brisbane seeks a Head of Customer Success and Delivery to build strong relationships and enhance customer satisfaction. The ideal candidate has over 8 years of experience in customer relationship management, strong leadership skills, and the ability to navigate complex environments. This role offers hybrid work practices and excellent employee benefits, making it a great opportunity for professional growth.