HVAC Service Operations Leader

at; Gold Coast City; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading HVAC service provider in Gold Coast City is seeking a Service Sales Manager responsible for optimizing service operations and ensuring exceptional customer satisfaction. This role requires proven leadership experience, strong HVAC knowledge, and exceptional communication skills. The ideal candidate will manage a service team, identify efficiency improvements, and build relationships with customers and suppliers. Competitive salary and growth opportunities available.

Qualifications

• Proven leadership experience in a service management or operations role.
• Strong understanding of HVAC service operations and customer lifecycle management.
• Exceptional people leadership, coaching, and team development skills.

Responsibilities

• Lead and optimise service operations for exceptional customer satisfaction.
• Identify opportunities to improve operational efficiency and revenue growth.
• Monitor and analyse department performance through regular reporting.

Skills

Leadership experience

HVAC knowledge

Communication

Negotiation

Analytical skills

Tools

Field service management software

CRM systems

Job description

A leading HVAC service provider in Gold Coast City is seeking a Service Sales Manager responsible for optimizing service operations and ensuring exceptional customer satisfaction. This role requires proven leadership experience, strong HVAC knowledge, and exceptional communication skills. The ideal candidate will manage a service team, identify efficiency improvements, and build relationships with customers and suppliers. Competitive salary and growth opportunities available.