Housing Services Officer

Department of Families, Fairness & Housing VIC; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A state government agency in Melbourne is seeking skilled Housing Services Officers to support individuals and families seeking housing assistance. The role involves managing tenancies, offering housing advice, and assessing client needs. Candidates must have experience in client-centred services and be eligible to work in Australia. This position offers opportunities for community engagement and professional development.

Qualifications

• Experience in delivering client-centred services in housing.
• Understanding of housing policies and procedures.
• Ability to effectively manage and resolve tenancy issues.

Responsibilities

• Manage and maintain tenancies for clients.
• Provide comprehensive advice on housing options.
• Make appropriate referrals to support service providers.
• Represent the department at tribunals.

Skills

Client assessment

Tenancy management

Housing advice

Community support

Job description

Department of Families, Fairness & Housing VIC – East Melbourne VIC

Housing Services Officers play a vital role in supporting the delivery of client-centred services to individuals and families who seek housing assistance or reside in public housing.This role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing.Based in offices across the state and working across two teams, the role undertakes a range of tasks relating to tenancy and property management and/or the provision of housing advice and assistance that may include:

• Managing and maintaining tenancies
• providing support and information on services
• identifying and assessing Victorians' housing needs and their eligibility for services
• allocating rental properties to eligible applicants
• visiting and working with tenants to resolve tenancy issues
• ensuring maintenance work is carried out on tenants' homes.

ACCOUNTABILITIES INCLUDE

• Assess client's needs and provide comprehensive advice on housing options from a range of established policy, procedures and standards.
• Make appropriate referrals to internal or external support service providers in order to assist clients with their short-term housing needs.
• Prepare routine cases with well-established procedures and represent the department at tribunals.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

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