Housing Officer, Housing and Public Works

Queensland Government; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

A local government organization is looking for staff to deliver essential housing services to Queenslanders in need. This role involves engaging with customers to provide support, manage tenancy arrangements, and ensure compliance with safety standards. Candidates must possess a Class C Driver's License. The recruitment process is ongoing, with applications accepted continuously for 12 months, allowing flexibility in hiring as vacancies arise.

Qualifications

• Class C Driver's License required.

Responsibilities

• Respond to customers and conduct interviews.
• Manage tenancy arrangements and liaise with housing providers.
• Conduct home visits and resolve tenancy disputes.
• Monitor outstanding arrears and manage payments.
• Maintain accurate customer and property records using IT systems.
• Ensure compliance with Workplace Health and Safety policies.

Job description

Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.

Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options and support services to meet their housing needs.

HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure and sustainable housing.

Our work aims to reduce the barriers many Queenslanders face to access safe, secure and affordable housing and helps create pathways for them to achieve housing independence.

Watch this video to hear from staff who work at Housing Service Centres.

What you will be doing :

• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to‑day operations.

Mandatory Requirements :

• Class C Driver's License

To apply for this role, you will need to submit your current resume and the completed questionnaire (via the Apply Online button).

Please note this is an ongoing recruitment process where vacancies will be filled progressively as they become available.

Applications will remain current for a period of 12 months.