Housing Case Manager - Wattle House

Mission Australia; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading humanitarian organization is seeking a dedicated Housing Support Worker in Australia to assist individuals and families at risk of homelessness. You will conduct assessments, develop case plans, and provide ongoing support while advocating for clients. Essential qualifications include relevant certifications and experience in case management, with a strong focus on communication and networking skills. The role offers a meaningful opportunity to contribute positively to the community while working in a supportive and inclusive environment.

Benefits

Not-for-profit salary packaging

Generous employee discounts

Free confidential counselling

Extra leave options

Qualifications

• Minimum three years' experience in relevant human or community services.
• Knowledge of homelessness issues, including AOD and mental health.
• Ability to work with diverse client cohorts facing various challenges.

Responsibilities

• Conduct assessments of suitability for support.
• Develop holistic case plans for tenancy outcomes.
• Provide ongoing case management and review progress.

Skills

Case management

Communication skills

Networking

Client advocacy

Education

Certificate IV or Diploma in human/community services

Tools

Microsoft Office suite

Job description

Your Opportunity

Wattle House’s Housing Support Services provides individuals and families who are homeless or at risk of becoming homeless with supporting services to secure long‑term stable accommodation while addressing associated issues.

Your Key Responsibilities

• Respond to referrals and conduct initial assessments of suitability for support.
• Undertake formal face‑to‑face assessments using the approved assessment tool.
• Develop a holistic case plan responsive to cultural strengths and identified needs to increase tenancy outcomes.
• Maintain professional boundaries while building client capacity.
• Provide intensive ongoing case management sessions and review progress against support plans.
• Link clients to relevant support services addressing homelessness issues including AOD, FDV, health, education, employment, recreation and social networks.
• Support referral and advocacy duties with other service providers and appointment setting.

Requirements for Success

• Certificate IV or Diploma in relevant human or community services with at least three years’ experience.
• Experience and knowledge of homelessness issues including alcohol and other drugs, family and domestic violence, unemployment and mental health.
• Demonstrated case management experience including assessment, case work, accurate and timely recording of case notes, advocacy and referral.
• Comprehensive knowledge and ability to network and build relationships with housing and community service providers and relevant government agencies.
• Ability to work with a range of client cohorts, with a focus on clients experiencing family and domestic violence, substance misuse and mental health issues.
• Excellent communication and interpersonal skills, including verbal and written communication.
• Report writing and statistical collection skills.
• Strong computer literacy in Microsoft Office suite and other required systems.
• Full driver licence with no restrictions.

Before starting work you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children and vulnerable people.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We’re committed to the safety and wellbeing of each other and the people we serve. We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Your Benefits

• Make a meaningful difference to the lives of Australians in need.
• Not‑for‑profit salary packaging, reducing your tax.
• Generous employee discounts with health insurance and major retailers.
• Free external, confidential counselling and access to support.
• Volunteering opportunities.
• Extra leave available including an additional public holiday and the opportunity to purchase further annual leave.

How To Apply

To be considered for this opportunity, click ‘apply’ and send your application today!

Applications for this role are shortlisted as received.