Housekeeping Supervisor

21c Museum Hotels; Mackay Regional; On-site; AUD 30,000 - 60,000; Full time

Job summary

A member of a global hotel network located in Australia, Queensland, is seeking a Housekeeping Supervisor to lead the housekeeping team in creating exceptional guest experiences. The ideal candidate should possess strong interpersonal skills and previous leadership experience, as they will be responsible for supervising daily operations and ensuring service standards are met. This full-time role requires availability on weekdays and some weekends, offering opportunities for career growth and employee benefits.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunities for career development

Corporate Social Responsibility activities

Qualifications

• Service focused personality is essential.
• Previous experience in a similar leadership role is an asset.
• Strong interpersonal and problem solving abilities.

Responsibilities

• Lead and supervise day-to-day operations of the department.
• Handle guest concerns and react quickly.
• Ensure employees are informed about priorities daily.

Skills

Service focused personality

Leadership experience

Interpersonal skills

Problem solving abilities

Tools

Opera system

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Housekeeping Supervisor

Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Lead and supervise the day‑to‑day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

Qualifications

Your experience and skills include:

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Your team and working environment:

• This is a full time role, requiring you to be available Monday - Friday, and some weekends.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.