House Manager

DCC Industry Group; Ipswich City; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Permanent full-time role

Job summary

DCC Industry Group is seeking a dedicated residential youth worker to support day-to-day program operations and mentor youth workers. You will help implement program structure and safety while on the floor with young people, and devote one day to office-based tasks.

The role emphasizes trauma-informed care, staff development, and collaborative work with the Case Manager to ensure positive outcomes for youth. Monday to Friday availability is required.

Qualifications

• Minimum of Certificate IV or higher in Youth Work or Child, Youth and Family Intervention or similar.
• 2+ years’ experience in residential youth work with knowledge of Child Protection and Out of Home Care.
• Strong time management and organisational skills.
• Current Blue Card and LCS check or willing to obtain.
• Current Open/P2 Australian Driver's License.
• Current First Aid and CPR, or willingness to obtain.
• Proven experience in mentoring and developing staff.

Responsibilities

• Staff and program inductions for all new employees in residential programs.
• Rostering of staff, ensuring over and under-utilisation is kept to a minimum.
• Assist with recruitment and conduct interviews.
• Developing weekly house planner and activity structures.
• Communicate effectively with youth workers and Case Manager.
• Deliver care and guidance to young people in a trauma-informed manner.
• Up lining client and stakeholder complaints to Case Manager.
• Complete grocery list and weekly shopping for the program.
• Support staff through reflective supervision, guidance, and training.
• Compile staff feedback and performance issues for Case Manager and Weekly Handover.
• Support multiple programs in the absence of other House Managers.
• Any other duties (beds/nights).

Education

Certificate IV in Youth Work or similar

Tools

Blue Card or equivalent

LCS check

Australian Open/P2 Driver's License

First Aid/ CPR

Job description

About The Role: Reporting to the Case Manager, this role is focused on supporting the day-to-day program operations in the organisation and supporting youth workers to develop and improve practice and drive positive outcomes for the young people in our care. In this role with DCC Industry Group, you will work collegially with the Case Manager as you support and implement program structure and consistency. You will be an effective determined and creative leader that takes the opportunity to develop and support a residential program. This position will see you providing on the floor support to young people in the program each day, with one day allocated as your office-based admin day.

Key responsibilities will include:

Staff and program inductions for all new employees in residential programs

Rostering of staff, ensuring over and under-utilisation is kept to a minimum

Assist with recruitment and conduct interviews

Developing weekly house planner and activity structures

Communicate effectively, both verbally and in writing with all youth workers and Case Manager in a professional and timely manner

Delivering care, support and guidance to our young people in a trauma-informed manner and identifying their needs.

Up lining both client and stakeholder complaints and incidents promptly and in line with organisational requirements to the Case Manager.

Complete grocery list and weekly shopping for the program

Supporting staff through reflective supervision, guidance, and strategic long term goal setting, as well as training and coaching.

Compile staff feedback and performance issues to Case Manager and provide Weekly Handover

Supporting multiple programs in the absence of other House Managers.

Any other duties as required (eg. Beds/nights)

About You: The ideal candidate is passionate about working with children and young people, is a strong role model,doesn’t take things personally, and can help children and young people explore themselves and theirculture with good personal and leadership values.

Availability: Must be able to do Monday to Friday, 8am to 4pm.

What’s On Offer:

Security of a permanent, full-time role with a respected and expanding organisation

Enjoy a predictable Monday to Friday schedule with your weekends free

No personal vehicle use required during work hours

Grow your career with experienced leaders committed to your development and success

Prioritise your wellbeing with free access to our Employee Assistance Program (EAP)

$100,000 per annum plus super, with opportunities for ongoing professional development and advancement within the organisation.

Qualifications / Requirements:

Minimum of Certificate IV or higher in Youth Work or Child, Youth and Family Intervention or similar - As per listed qualifications here: www.families.qld.gov.au/_media/documents/about-us/partners/licensing/minimum-qualification-standard-information-sheet.pdf

2+ years’ experience in residential youth work with a strong knowledge of Child Protection and Out of Home Care is essential

Strong time management and organisational skills

Current Blue Card and LCS check or willing to obtain

Current Open/P2 Australian Driver's License

Current First Aid and CPR, or willingness to obtain

Proven experience in mentoring and developing staff

About Us: At DCC Industry Group, we are committed to creating meaningful opportunities that empower individuals, strengthen families, and build thriving communities. As a proudly Indigenous-led organisation and NDIS-registered provider, we deliver person-centred services that support people across every stage of life.

Through our diverse divisions, including Youth & Communities, Foster and Kinship Care, Workforce, Allied Health, and Disability Services, we provide compassionate, evidence-based support designed to enhance independence, wellbeing, and long-term outcomes. Our multidisciplinary teams work alongside individuals, families, carers, and communities to create pathways for growth, inclusion, and success.

Guided by our core values of Respect, Justice, Equality, Humility, and Courage, we are passionate about making a lasting difference. We believe every person deserves the opportunity to reach their full potential, and we are dedicated to delivering services that are culturally informed, responsive, and tailored to the unique needs of those we support.

Joining DCC Industry Group means becoming part of an organisation that values innovation, collaboration, and social impact, where your work directly improves lives and strengthens communities across Queensland.

We are proud to be an Indigenous-led organisation, and we value diversity and are committed to providing a safe, inclusive, and culturally respectful workplace for all. We have zero tolerance for discrimination and uphold the highest standards of child safeguarding in line with the Child Safe Organisations Act 2024 (Qld).

We welcome candidates from all cultural backgrounds, abilities, genders, and identities who share our commitment to child safety, cultural safety, and the wellbeing of children and young people.