Hotel Operations Manager

InterContinental Hotels Group; Canberra; On-site; AUD 80,000 - 100,000; Full time

Job summary

A global hospitality company in Canberra is looking for an experienced Operations Manager to lead the hotel operations team. The successful candidate will enhance guest satisfaction through effective management of Rooms and Food & Beverage. Responsibilities include developing operational plans, driving recruitment, and maintaining exceptional service standards. The role requires flexibility with shifts and a background in hotel management. Join a supportive team in a dynamic environment that values well-being and inclusivity.

Benefits

Competitive salary

Uniform provided

Room discounts

Comprehensive training programs

Qualifications

• Experience in managing hotel operations across both Rooms and Food & Beverage.
• Comprehension of hotel systems and revenue management principles.
• Flexibility with shifts including weekends and holidays.

Responsibilities

• Lead the Operations teams to enhance guest metrics and feedback.
• Implement service recovery guidelines for guest satisfaction.
• Drive recruitment and succession planning across hotel operations.

Skills

Department management experience

Excellent project management abilities

Great communication skills

Ability to manage complex relationships

Education

Valid Certifications including Responsible Service of Alcohol and First Aid

Job description

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, Australian Capital Territory, Canberra

Do you enjoy creating memorable experiences and enjoy working in a fast pace setting? Join us at Crowne Plaza Canberra as our exceptional Operations Manager to keep things running smoothly, bringing the best out of people, maintain exceptional standards, maximize financial returns and ensure guest experience is simply exceptional. You will be responsible for the effective running of Hotel Operations team across Front Office and Food & Beverage Operations, as well as managing the relationship with the hotel housekeeping contractors.

A little taste of your day -to- day

• Leading the Operations teams, championing positive guest metrics and feedback.
• Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction, responding to guest complaints or concern in a prompt and professional manner.
• Actively drive recruitment, succession planning and on-boarding across hotel operations in conjunction with department leads.
• Maintain a climate that attracts, retains, and motivates top quality talents.
• Develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability.

What we need from you

• Department management expereince in Hotels across both Rooms and Food & Beverage.
• Comprehension of Hotel systems and revenue management principle.
• Excellent project management abilities, and experience both working independently on projects as well as collaborating across functions and departments.
• Great communication skills (written and verbal), passion for delivering results and developing people and self.
• Ability of manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and IHG.
• Valid Certifications including Responsible Service of Alcohol and First Aid.
• Flexibility, early, late, weekend, night and holiday shifts are all part of the job.
• Australian working rights - if you're applying from outside of Australia, please specify your Visa status in Australia in your application.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming a different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.