Hospitality Manager

Mercy Health; City of Melbourne; On-site; AUD 70,000 - 86,000; Full time

Benefits offered by this job

Salary packaging options

Employee health & wellness programs

Discounts on services

Employee Assistance Program (EAP)

Fitness Passport for you and your fami

Job summary

Mercy Health is seeking a Hospitality Manager for Mercy Place Montrose, VIC. Lead catering, housekeeping and laundry to create a warm, home-like environment with a strong focus on safety and resident well-being.

You’ll manage menus, supervise a large team, and collaborate with suppliers to stay within budget while delivering high-quality service. This role offers a 38-hour week with an emphasis on work-life balance.

Qualifications

• Proven leadership in hospitality settings with a focus on resident care.
• Experience coordinating catering, housekeeping and laundry operations.
• Knowledge of health, safety and regulatory requirements in aged care.

Responsibilities

• Lead and manage catering, housekeeping and laundry services.
• Oversee meal preparation and ensure nutritious, varied meals.
• Maintain compliance with health and safety standards.
• Foster team development and manage supplier relationships.
• Drive continuous improvement to enhance resident experience.

Skills

Leadership

Hospitality management

Catering

Food safety

Team coaching

Education

Chef qualification or cook experience

Job description

Employment Type: Permanent Full Time
Hours: 38 hours/week
Salary: $40/ hour + super + salary packaging benefits
Location: Mercy Place Montrose, Montrose, VIC
Upload with Application: Resume, cover letter, and relevant qualifications
Contact: Susan Cochrane | **************@mercy.com.au

All applications are to go through the advertisement, no direct application will be accepted.

Where there's life, there's Mercy.
Where there's care, there's You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that's gone before, to grow your impact and gain experience that's hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you'll have the chance to make an impact and gain experience that's hard to find elsewhere.

At Mercy Health, it's all about taking what we have and making it better.
To do that, we need you.
Join our Residential Aged Care team at Montrose as a Hospitality Manager, and help our teams deliver even greater outcomes.

About the opportunity:

At Mercy Health, every moment matters. As a Hospitality Manager, you'll lead high-quality hospitality services that create a warm, home-like environment for residents, families, and staff. Enjoy true work-life balance with no nights or weekends, streamlined operations with set menus and suppliers, and the support of a passionate team committed to making a meaningful difference every day. This role reports to the Precinct Manager and oversees catering and housekeeping services to ensure excellence in every detail.

Key Responsibilities:

• Lead and manage catering, housekeeping, and laundry services to deliver exceptional hospitality.
• Oversee meal preparation (50% hands on chef role) and food service, ensuring residents enjoy nutritious, varied meals that meet all health and safety regulations.
• Ensure housekeeping and laundry services are efficient, effective, and compliant with all policies and standards.
• Foster a positive, team-oriented environment that supports staff development and high-quality service.
• Collaborate with suppliers and manage resources efficiently within budget.
• Drive continuous improvement to enhance the resident experience.

What you'll bring

You're a strong leader with a passion for people and service excellence.

To thrive in this role, you'll have:

• Relevant qualifications with previous experience as a Chef or Cook.
• A hands-on leadership with the ability to lead by example in the kitchen when needed.
• Strong leadership skills with proven experience managing and coaching large teams.
• Experience in preparing and cooking for large groups.
• Skills in menu coordination and tailoring meals to diverse dietary needs.
• Knowledge of OHS, food safety standards, and regulatory compliance.
• Experience managing housekeeping and laundry operations.
• Aged care experience is desirable but not essential - we welcome candidates from hotel and restaurant backgrounds, with all relevant training provided.

You'll also need to provide (or be willing to obtain):

• National Disability Insurance Scheme (NDIS) Clearance or proof of application or recent police check

Benefits You’ll Enjoy:

• Achieve a better work-life balance with no nights or weekends.
• Advance your career through ongoing professional development and growth opportunities.
• Maximise your income with our generous salary packaging options.
• Enjoy discounts on retail, financial, healthcare, travel, and other services.
• Prioritise your well-being with our health and wellness programs, including the Employee Assistance Program and Fitness Passport for you and your family.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.