Hospitality All-Rounders & Customer Service Supervisors

Sandstone Point Hotel; Sandstone Point; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Award rates

Weekend/public holiday penalty rates

Job summary

Sandstone Point Hotel in Sandstone Point, QLD, is seeking hospitality all-rounders and customer service supervisors for casual and full-time roles across the resort. The team values a positive attitude, strong work ethic and commitment to exceptional guest experiences, with flexibility to roster across 7 days including weekends and public holidays.

Ideal candidates excel in communication, teamwork and problem solving, and may hold an RSA or be willing to obtain one.

Qualifications

• Excellent communication and customer service skills.
• Enthusiasm and a positive, can-do attitude.
• A genuine passion for outstanding customer service.
• Ability to work in a team and follow directions.
• Strong problem-solving skills and willingness to take initiative.
• High attention to detail and pride in your work.
• Current RSA or willingness to obtain one (for bar positions).
• Flexibility to work across a 7-day roster, including weekends and public holidays (penalty rates paid).

Skills

Customer service

Hospitality

Team leadership

Communication

Problem solving

Attention to detail

RSA

Job description

Hospitality All-Rounders & Customer Service Supervisors

Sandstone Point Hotel – Sandstone Point QLD

Join Our Award-Winning Resort Team!

About the Role

Award-winning BIG4 Sandstone Point Holiday Resort is seeking passionate and enthusiastic Hospitality All-Rounders and Customer Service Supervisors to join our dynamic team! We have exciting opportunities available for casual hospitality staff and full-time supervisors across our busy resort. Whether you're an experienced hospitality professional, a confident customer service leader or someone looking to develop new skills, we'd love to hear from you! Previous hospitality experience isn't essential for our general team positions – a positive attitude, strong work ethic and commitment to exceptional guest experiences are what we value most.

Opportunities are available across:

• Guest Services & Reception

• Customer Service & Shift Supervision

• Bar & Food and Beverage

• Housekeeping & Public Area Cleaning

• Grounds & General Resort Operations

Full-Time Supervisory Opportunities

We're also looking for confident and enthusiastic Customer Service Supervisors to join our team! If you have experience leading teams in hospitality, tourism, retail or another customer-focused industry, we'd love to hear from you.

We're looking for natural leaders who enjoy supporting their team, solving problems and delivering exceptional guest experiences.

Previous leadership experience is highly regarded, but resort experience is not essential.

What We're Looking For

• Excellent communication and customer service skills

• Enthusiasm and a positive, can-do attitude

• A genuine passion for outstanding customer service

• Ability to work in a team and follow directions

• Strong problem-solving skills and willingness to take initiative

• High attention to detail and pride in your work

• Current RSA or willingness to obtain one (for bar positions)

• Flexibility to work across a 7-day roster, including weekends and public holidays (penalty rates paid)

About the Resort

BIG4 Sandstone Point Holiday Resort is part of the Comiskey Group, known for leading the way in hospitality, tourism and entertainment.

Located in one of Queensland's most beautiful coastal destinations, our award-winning resort has earned a reputation for excellence, innovation and unforgettable guest experiences.

With exciting new projects on the horizon and ongoing opportunities for career growth, there's never been a better time to join the team!

Why Work With Us?

• Be part of an award-winning resort and a supportive team

• Casual and full-time opportunities available

• Career development and progression within the Comiskey Group

• Staff benefits and employee discounts across Comiskey Group venues

• Work in a stunning waterfront location

• Enjoy a fun, varied and fast-paced working environment

• Award rates with applicable weekend and public holiday penalty rates