Home Services Officer

UnitingCare Children, Young People and Families; Townsville City; On-site; AUD 107,453,000 - 110,208,000; Full time

Benefits offered by this job

Salary packaging benefits

Meal entertainment packaging

Casual role with shift availability

Job summary

UnitingCare Children, Young People and Families – Mount Louisa QLD is seeking a Home Services Officer for BlueCare in Townsville Mt Louisa Aged Care Facility. This casual role supports dining, cleaning and laundry services within a safe, person-centred environment.

You will assist with meal prep, dining setup, cleaning, laundry and resident engagement, delivering high standards of hygiene and safety while working as part of the onsite hospitality team.

Qualifications

• Experience in hospitality, cleaning, food services or similar environment.
• Ability to provide person-centred customer service with warmth and respect.
• Strong communication skills and ability to work collaboratively in a team.
• Ability to prioritise tasks and work in a fast-paced environment.
• Excellent attention to detail and commitment to hygiene and safety standards.

Responsibilities

• Assist with meal preparation and service, ensuring meals meet dietary requirements.
• Set up and maintain clean, welcoming dining areas and support residents during mealtimes.
• Perform cleaning and laundry duties, including resident rooms and shared areas.
• Engage with residents in a warm and respectful manner to create a positive experience.
• Deliver a high standard of hygiene and safety across all tasks.
• Support the team with daily operations to ensure smooth service delivery.

Skills

Hospitality experience

Customer service

Communication skills

Teamwork

Attention to detail

Hygiene and safety

Job description

UnitingCare Children, Young People and Families – Mount Louisa QLD

Home Services Officer | BlueCare |Townsville Mt Louisa Aged Care Facility

• Employment Term:Casual opportunity available
• Roster:Please clearly state your availability for shifts on your application questionnaire. Morning shifts can start as early as 6am. Afternoon shifts can finish as late as 8pm.
• Location:Townsville Mt Louisa Aged Care Facility
• Remuneration:$37.56 p/hr + Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with BlueCare

We're looking for someone who wants to build meaningful relationships and make a difference in the lives of others - through small moments that leave big impacts.

About the role:

This is a unique opportunity to build a rewarding career while restoring work-life balance in one of Australia's fastest growing industries. As aHome Services Officer, you will play a vital role in shaping each resident's daily experience of comfort, dignity and wellbeing. You will be part of the onsite hospitality team delivering high-quality dining, cleaning and laundry services within a safe, welcoming and person-centred environment.

You will be organised, motivated and take pride in delivering excellent service, supporting residents with the following:

• Assist withmeal preparation and service, ensuring meals are delivered safely and meet dietary requirements
• Set up and maintainclean, welcoming dining areasand support residents during mealtimes
• Performcleaning and laundry duties, including maintaining resident rooms and shared areas and caring for clothing and linen
• Engage with residents in awarm and respectful manner, creating a positive experience
• Deliver ahigh standard of hygiene and safetyacross all tasks
• Support the team withdaily operationsto ensure smooth service delivery

Role requirements:

• Prior experience in hospitality, cleaning, food services or similar environment
• Demonstrated ability to provide person-centred customer service with warmth and respect
• Strong communication skills and ability to work collaboratively in a team
• Ability to prioritise tasks and work effectively in a fast-paced environment
• Excellent attention to detail and commitment to hygiene and safety standards
• Understanding of or willingness to learn food safety, infection control and cleaning practices
• NDIS Workers Screening Clearance or willingness to obtain
• Confidence to satisfy the relevant probity checks required by legislation or policies

We warmly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, people living with disability, and people of all genders and identities..

Employee Benefits:

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands ofBlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital,you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

Provide welcoming, safe & nurturing services for children

Implement measures to prevent child abuse and neglect within our services

Appropriately and immediately address child abuse and neglect if it does occur

Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email **************@ucareqld.com.au

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.