Home Services Lead

UnitingCare Queensland; Toowoomba Regional; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Employee discounts

Paid parental leave

Diversity and inclusive leave

Career development opportunities

Job summary

BlueCare in Toowoomba is seeking a Home Services Lead to drive high-quality, person-centred services across home environments. This hands-on leadership role oversees daily operations, guides a team and ensures safety, care and excellence for residents, families and stakeholders.

You will lead kitchen, cleaning and laundry operations, coach your team and maintain compliance with food safety and infection control standards. The role emphasises continuous improvement and quality of care.

Qualifications

• Certificate IV in Leadership & Management (or Diploma) required or preferred.
• Trade or operational qualification (e.g. Certificate IV in Hospitality, Commercial Cookery or similar) or equivalent supervisory experience.
• Food Safety Supervisor Certification is required.
• Ability to satisfy all probity checks in line with legislation and BlueCare policies.

Responsibilities

• Lead day-to-day delivery of food services, cleaning and laundry.
• Coach, support and develop the team; build a positive, accountable culture.
• Ensure services are delivered safely, efficiently and to a high standard.
• Oversee workflow, rostering and operational performance.
• Maintain compliance with food safety, infection control and quality standards.
• Build positive relationships with residents, families and stakeholders.
• Identify opportunities to improve service delivery and customer experience.
• Contribute to a culture of continuous improvement, quality and care.

Skills

Leadership

Food safety

Infection control

Team coaching

Continuous improvement

Education

Certificate IV in Leadership & Management (or Diploma)

Trade or operational qualification (e.g. Hospitality/Commercial Cookery)

Food Safety Supervisor Certification

Job description

Home Services Lead | BlueCare | Toowoomba Aged Care Facility

• Employment Term: Full time
• Location: Toowoomba Aged Care Facility
• Remuneration: $39.21 per hour + Super + Not for Profit Salary Packaging + Penalties & Allowances

Make a meaningful difference with BlueCare

We're looking for someone who wants to build meaningful relationships and make a difference in the lives of others - through small moments that leave big impacts.

About the role

As our Home Services Lead, you will play a pivotal role in delivering high-quality, person-centred services across home environments- ensuring every interaction reflects care, safety, and excellence. This is a hands-on leadership role where you'll guide your team, oversee daily operations, and drive service performance, creating a positive experience for residents, families, and stakeholders alike.

In This Role, You Will

• Lead the day-to-day delivery of food services, cleaning, and laundry services
• Coach, support, and develop your team, building a strong, accountable, and engaged culture
• Ensure services are delivered safely, efficiently, and to a consistently high standard
• Oversee workflow, rostering, and operational performance
• Maintain compliance with food safety, infection control, and quality standards
• Build positive relationships with residents, families, and internal stakeholders
• Identify opportunities to improve service delivery and enhance the customer experience
• Contribute to a culture of continuous improvement, quality, and care

Role Requirements

As an experienced service operations leader, ideally within aged care, healthcare, or a similar environment, you'll be self-motivated, proactive, and bring strong leadership capability. You'll empower your team to deliver safe, high-quality, person-centred services, while reinforcing the importance of food safety, compliance, and continuous improvement. You'll demonstrate:

• Strong knowledge of food safety, infection control, and service standards, supported by experience in a regulated environment
• Experience leading teams across kitchen operations, cleaning and/or laundry services
• Proven leadership capability, including coaching, rostering, and building a positive team culture
• A proactive approach to problem-solving, organisation, and continuous improvement
• Effective communication and interpersonal skills, with the ability to engage with residents, families, and stakeholders

Essential Qualifications & Licences

• Certificate IV in Leadership & Management (or Diploma)
• A relevant trade or operational qualification (e.g. Certificate IV in Hospitality, Commercial Cookery or similar), or equivalent supervisory experience
• Food Safety Supervisor Certification
• Ability to satisfy all required probity checks in line with legislation and BlueCare policies

Employee Benefits

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple-everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email [e-mail]

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.