Home Assessor

Auto & General Insurance; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

ME day

Parental leave

Professional development

Wellbeing support

On-site events

Job summary

Auto & General Insurance Brisbane is seeking a Home Assessor to inspect and report on damage to domestic properties, determine best repair methods and provide scopes for approvals. You will work with our panel of builders to ensure timely, quality repairs at fair prices.

You’ll access damage on-site or virtually, validate costs, explain coverage, and manage communications throughout the claim lifecycle. The role emphasizes safety, risk, and delivering excellent customer service.

Qualifications

• Experience in managing quality building work and producing accurate scopes of works.
• Strong time management and organisational skills.
• Excellent communication and conflict resolution abilities.
• Experience coaching and appraising builders.
• Insurance experience preferred, but not essential.

Responsibilities

• Validate damage and repair costs at customer sites or from reports.
• Determine causation and apply PDS coverage.
• Explain assessment outcomes, coverage, and repair processes to customers.
• Maintain communication throughout the claim lifecycle.
• Prepare detailed reports for internal and external stakeholders.
• Negotiate sustainable repair costs with suppliers and customers.
• Manage end-to-end repairs with a strong customer focus.
• Close out repairs with audits and address defects.

Skills

Building project management

Customer-focused communication

Time management

Negotiation with suppliers

Relationship building with builders

Education

Construction qualification or 5+ years in Construction/Insurance Assessing

Job description

• Location 13/9 Sherwood Road,Toowong, QLD, 4066,Australia

Contact information

• Contact Phone [phone]

Description

The role
An exciting opportunity has arisen to join our team as a Home Assessor. If you come from an assessing or construction background and are eager to bring your skills to a role where you can truly make a difference, we want to hear from you.

A Home Assessor is responsible for attending (In person or virtually), inspecting and reporting on damage to domestic buildings of insured properties, ascertaining the best repair method, and providing a scope of work for Home Claims authorization.

In addition, you will work closely with A & G’s panel of builders, ensuring they perform repairs to our customers’ homes to a high standard, in a timely fashion, and for a fair and reasonable price.

What you’ll be doing
Access the damage

• Attend customer sites or review reports/photos to validate damage and repair costs.
• Determine causation and apply PDS coverage appropriately.
• Explain assessment outcomes, coverage, approvals and repair processes to customers.
• Maintain communication throughout the claim lifecycle regarding coverage and timeframes.
• Provide recommendations aligned with CHaFS, GICOP and A&G PDS requirements.
• Prepare detailed reports for internal and external stakeholders.
• Identify/manage claim risks and authorise Make Safe & Restoration works.
• Escalate vulnerable customer or financial hardship matters promptly.
• Maintain a strong safety and risk culture on-site.

Scope the damage

• Use industry knowledge and A&G tools to prepare and review repair scopes and claim reserves.
• Update stakeholders through large loss meetings and claim system reserves.
• Ensure repair methodology aligns with PDS coverage.
• Engage and interpret specialist reports to support scope creation.

Negotiate

• Negotiate sustainable and competitive repair costs with suppliers and customers in line with PDS and industry standards.
  Support the team
• Assist internal stakeholders with enquiries regarding contents, temporary accommodation and cash settlements.

Project Manage

• Manage end-to-end repairs with a strong customer focus and milestone engagement.
• Oversee repair scope, defects, cost variations and payment approvals.
• Complete final repair audits and address defects, concerns or supplier performance issues.

What experience you’ll bring

• Experience in managing quality building work and enhancing customer satisfaction; Background in producing accurate scopes of works.
• Exceptional time management and organisational skills.
• Reputable communication skills and conflict resolution handling.
• Experience in managing, coaching and appraising builders.
• Proven experience in building effective business relationships with builders; Insurance experience preferred, but not essential.
• Qualification in construction or 5+ year’s experience in construction or Insurance Assessing.

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.