Home Assessing Team Manager

Youi; Council of the City of Sydney; On-site; AUD 80,000 - 100,000; Full time

Job summary

An insurance company in Sydney is seeking a Home Assessing Team Manager to lead and inspire a team of Assessors. The role involves improving team culture, making data-driven decisions, and ensuring high-quality customer assessments. Ideal candidates will have strong people leadership experience and a customer-first mindset. Competitive salary and benefits offered.

Benefits

Career growth and leadership development

Competitive salary and benefits

Company car

Qualifications

• Proven experience leading and developing high-performing teams.
• Strong communication skills with the ability to influence.
• A customer-first mindset always striving for better outcomes.
• Experience in assessing building or insurance is a plus.

Responsibilities

• Lead and inspire a team of Assessors to deliver consistent results.
• Use data and feedback to drive improvements.
• Build and maintain strong relationships with builder and trade networks.
• Drive continuous improvement across processes and customer experience.

Skills

Crisis Management

Developmental Disabilities Experience

Employee Evaluation

Management Experience

Supervising Experience

Job description

At Youi we do things differently. Our people are at the heart of everything we do and were proud of the culture of trust, support and high performance that we’ve built. Now we’re looking for a Home Assessing Team Manager to join us and lead one of our dynamic Home Assessing teams.

This is a leadership role where you’ll make a real impact shaping team culture, driving best practice and ensuring our customers receive fair, timely and high‑quality assessments every time.

What you’ll be doing

As the Home Assessing Team Manager you’ll:

• Lead and inspire a team of Assessors (both field and desktop) to deliver consistent high‑quality results.
• Use data and feedback to identify opportunities for improvement and make informed decisions.
• Foster a positive collaborative team culture built on accountability and excellence.
• Build and maintain strong relationships with our builder and trade networks.
• Drive continuous improvement across processes, systems and customer experience.
• Ensure compliance with Youi’s Quality Repair Framework keeping safety compliance and build quality front of mind.
• Support Youi’s response to catastrophe events ensuring readiness and delivery excellence.
• Travel occasionally within your state (and at times interstate) to support your team and our customers.

What we’re looking for

We’re after someone who brings a mix of strong people leadership and operational know‑how. You’ll thrive on balancing big‑picture thinking with the day‑to‑day details. Ideally you’ll have:

• Proven experience leading and developing high‑performing teams.
• Strong communication skills with the ability to influence and build relationships.
• A knack for balancing priorities and making data‑driven decisions.
• A customer‑first mindset always striving for better outcomes.
• Experience in assessing building or insurance (bonus points if you’ve worked in property or trade networks).

Why Youi

At Youi we’re more than just an insurance company; we’re a community. We’ll support you with:

• A dynamic, collaborative work environment where your ideas are heard.
• Career growth and leadership development opportunities.
• Competitive salary and benefits.
• A company car to support you in your role.
• The chance to be part of a company that genuinely cares about people, our customers, our partners and our team.

Key Skills

Crisis Management, Pain Management, Developmental Disabilities Experience, Employee Evaluation, Direct Support, Management Experience, Remodeling, Case Management, Home Care, Nursing, Supervising Experience, Social Work

Employment Information

Employment Type: Full‑Time

Vacancy: 1

Ready to lead, inspire and make an impact? Apply now for a career more You Shaped.