Holiday Season Sales Advisors - Harbour Town

H&M Hennes & Mauritz Logistik AB & Co.KG; Melbourne; Sur place; AUD 40 000 - 55 000; Temps partiel

Avantages offerts par ce poste

Brand discount

Inclusive culture

Internal progression

Learning platform

Wellbeing support

Résumé du poste

H&M Group is seeking a Sales Advisor for casual contracts in Australia. You’ll welcome customers, guide them through the store, and help them find the right products while showcasing our fashion.

You will work with a dynamic team to deliver outstanding service, keep the store inviting and well-stocked, and participate in opening/closing routines. This role emphasizes collaboration, learning, and delivering a positive customer experience.

Qualifications

• Experience in customer service within fashion or retail.
• Passionate about fashion and delivering an in-store experience.
• Thriving in collaborative and dynamic environments.
• Flexible and action oriented.

Responsabilités

• Welcome customers and guide them through the store.
• Share fashion knowledge to help customers choose products.
• Collaborate with team to deliver exceptional service.
• Keep sales floor and back of house stocked and inviting.
• Assist with opening and closing the store.

Connaissances

Customer service

Fashion knowledge

Team collaboration

Communication

Outils

Store technology

Description du poste

Job Description

Looking to meet new people and earn some extra cash over the summer? We’re looking for customer focused, curious, creative thinkers who have a love for fashion to join us over the upcoming holiday season.

We are recruiting for Casual Contracts.

WHAT YOU’LL DO

As a Sales Advisor at H&M, you’ll play a key role in creating an outstanding customer experience. You’ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

• Share your fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to deliver exceptional service at every step of the customer journey.
• Ensure the sales floor and back of house are well-stocked, organized, and inviting.
• Support with opening and closing of the store.
• Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role - from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores - contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

Qualifications

WHO YOU ARE

We are looking for people with…

• Experience in customer service within fashion, retail, or similar fields.

And people who are…

• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
• Thriving in collaborative and dynamic environments.
• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
• Flexible and action oriented.

Additional Information

ADDITIONAL INFORMATION

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

• Receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other Stories across the globe.
• We are an inclusive company where you are encouraged to be yourself at work
• Your H&M career can take you anywhere. At H&M, your career has no fixed destination. With opportunities across the business and globally, we proudly support internal progression, with a commitment of 75% of roles filled internally. When you grow, we grow.
• Additional benefits include access to our online learning platform, wellbeing support through our EAP and a Flare membership with exclusive discounts.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

Store roles assessment:

To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&M Group.

After completing the assessment, you’ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact [e-mail]. Choosing an alternative will not impact on your application.

For more information on how we process your personal data, please see our Privacy Notice.

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.