Hire Controller

Kennards Hire; Mackay Regional; On-site; AUD 77,000 - 87,000; Full time

Job summary

A family-owned equipment hire company is seeking a Hire Controller in Mackay. This role emphasizes outstanding customer service and a friendly approach to help clients find the right equipment. You'll work locally with set hours, enjoy a work-life balance, and receive comprehensive training and career opportunities in a supportive environment. Attractive salary includes profit share and additional benefits after five years of service.

Benefits

Full training and support

Genuine career pathways

Profit share opportunities

Great staff discounts

Team BBQs and awards nights

Qualifications

• Genuine interest in helping customers and working in a team.
• Previous experience in sales administration.
• Confidence dealing with people face-to-face and over the phone.
• Ability to juggle tasks and adapt when things change.
• Good time management and pride in doing the job properly.
• Availability to work rotating Saturdays (half-day only).

Responsibilities

• Deliver outstanding customer service, every customer, every time.
• Assist customers in-branch and over the phone.
• Create, update and finalise hire schedules.
• Coordinate hire contracts and handle branch administration.
• Maintain a strong knowledge of our hire range.

Skills

Customer service

Sales administration

Time management

Adaptability

Teamwork

Interest in mechanics or construction

Job description

• Work local in Mackay | Set hours, no FIFO lifestyle
• Closed Sundays, half-day Saturdays | Real work-life balance
• Stable, long-term role with a trusted family-owned business
• $86,240 inc super + Profit Share + Weekend Allowance ($77,000base salary + Super)

With Kennards Hire You Can

Since 1948, we’ve built a business around something FIFO can’t compete with: being home. Kennards Hire is Australia and New Zealand’s largest family-owned equipment hire company, with over 200 branches and 2,000+ team members and family values that aren’t just a slogan.

Our mission is simple: make our customers’ jobs easy and make work sustainable for our people. That means stable employment, real career pathways, and hours that let you actually enjoy living in Mackay.

About the role

As a Hire Controller, you’re the friendly, knowledgeable face of Kennards Hire in the branch. You’ll work directly with local customers, helping them get the right equipment for the job without the pressure, chaos or isolation that comes with FIFO life.

This is a hands‑on, people‑focused role with variety in your day and a strong team around you.

And the hours matter

• Closed Sundays
• Half‑day Saturdays only (rotating roster)
• Work local, set hours – get your time back for life outside work

This role requires you to

• Deliver outstanding customer service, every customer, every time
• Assist customers in‑branch and over the phone
• Create, update and finalise hire schedules
• Coordinate hire contracts and handle branch administration
• Recommend the right equipment and add‑ons to get the job done safely and efficiently
• Support the branch team with loading/unloading, cleaning and basic servicing of equipment
• Maintain a strong knowledge of our hire range
• Process payments and complete hire cycles
• Open and close the branch as required
• Keep the branch, yard and storage areas clean and organised

About you

You might be from customer service, construction, trades, landscaping, transport, retail or hospitality – what matters most is your attitude and reliability.

• A genuine interest in helping customers and working in a team
• Previous experience in sales administration
• Confidence dealing with people face‑to‑face and over the phone
• The ability to juggle tasks and adapt when things change
• Good time management and pride in doing the job properly
• An interest in equipment, mechanics or construction (we’ll teach you the rest)
• Availability to work rotating Saturdays (half‑day only)

Join our team

People who work here tend to stick around — and there’s a reason for that.

You’ll get

• Full training and support from day one
• Genuine career pathways across Australia and New Zealand
• Profit share opportunities
• Additional financial benefits after five years of service
• Great staff discounts on hire equipment
• Team BBQs, awards nights and a workplace where people actually know your name

As part of the recruitment process, you will be required to complete background checks which may include a police and medical check.

So, whether you’re starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire YouCan.

Simply hit the Apply button and we look forward to talking with you!