Head Therapist

The Star Ent Group; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary meals on site

Discounted parking

Restaurant and accommodation discounts

Diversity & inclusivity valued

Lifestyle discounts

Paid parental leave

Job summary

The Star Sydney invites an experienced Head Therapist to lead our spa team within the luxury environment of The Star. You will oversee service quality, guest treatments, and team performance, ensuring personalised, high-end experiences across the spa and affiliated venues.

With a strong background in luxury spa operations and leadership, you will train and motivate staff, maintain SOP compliance, and drive guest satisfaction while achieving sales targets in a dynamic hospitality setting.

Qualifications

• Strong verbal and written communication skills.
• Bilingual or multilingual skills advantageous.

Responsibilities

• Perform all treatments in accordance with SOPs and treatment protocols.
• Deliver exceptional service that exceeds guest expectations through high-quality, personalised treatments.
• Provide massage and beauty treatments within your qualifications and training.
• Deliver treatments across the spa, Darling Hotel and The Star as required.
• Build and maintain positive relationships with spa guests.
• Complete guest consultations, maintain records, recommend products, drive retail sales, replenish amenities and promptly resolve complaints.
• Complete all daily administration, including guest records and sales reporting.
• Achieve individual sales targets and contribute to overall spa team performance.

Skills

Communication skills

Bilingual/multilingual (adv)

Education

Beauty Therapy qualification (CIBTAC/ITEC/CIDESCO/City&Guilds Level 3 or equivalent)

Diploma in massage modality

TAE Certificate IV in Training and Assessment

Job description

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The Head Therapist reports to the Spa Manager and will deliver exceptional guest service; providing guests with warm, friendly, professional beauty services of high quality.

A few of your responsibilities:

• Perform all treatments in accordance with SOPs and treatment protocols
• Deliver exceptional service that exceeds guest expectations through high-quality, personalised treatments
• Provide massage and beauty treatments within your qualifications and training
• Deliver treatments across the spa, Darling Hotel and The Star as required
• Build and maintain positive relationships with spa guests
• Complete guest consultations, maintain records, recommend products, drive retail sales, replenish amenities and promptly resolve complaints
• Complete all daily administration, including guest records and sales reporting
• Achieve individual sales targets and contribute to overall spa team performance

What we are looking for:

• Nationally recognised Beauty Therapy qualification (CIBTAC, ITEC, CIDESCO, City & Guilds Level 3 or equivalent) or Diploma in a recognised massage modality
• Certificate IV in Training and Assessment (TAE) desirable
• Minimum two years' experience in a Spa Supervisor or Head Therapist role
• Strong verbal and written communication skills
• Bilingual or multilingual skills advantageous

About you:

You are a passionate and experienced spa professional who leads by example and is committed to delivering exceptional guest experiences.

With a strong background in luxury spa environments, you combine technical expertise with outstanding leadership and communication skills to inspire your team and uphold the highest service standards.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.