Head of Testing, Quality Assurance & IT Excellence

TPG Telecom; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid working

Stay Connected Mobile

Stay Connected NBN

Your Leave – extra leave

Learning Hub access

Corporate partner discounts

Job summary

TPG Telecom is seeking a strategic Head of Testing, Quality Assurance & IT Excellence to lead IT software testing, governance and QA across the organization, driving automation and AI-enabled improvements. The role partners with IT leaders to build scalable testing capability, define KPIs, manage budgets and deliver a prioritised change roadmap that enhances delivery quality and value for the business.

Candidates will shape enterprise testing standards, mentor teams and collaborate with partners

Qualifications

• Senior leadership experience across technology testing, quality engineering and transformation.
• Proven track record delivering large-scale QA and automation programs.
• Strong understanding of AI-driven testing and enterprise IT governance.
• Excellent stakeholder and change-management skills.

Responsibilities

• Lead enterprise IT Testing and Quality Assurance across internal teams and delivery partners.
• Define testing strategies, standards and governance across the delivery lifecycle.
• Drive continuous improvement in quality engineering and test automation.
• Provide independent assurance to reduce delivery risk.

Skills

Senior leadership

IT testing

Quality assurance

Automation

AI adoption

Stakeholder management

Job description

Head of Testing, Quality Assurance & IT Excellence

The Head of Testing, Quality Assurance and IT Excellence is accountable for leading IT software testing and quality assurance practice, while driving excellence across the IT function through automation, use of artificial intelligence and continuous process improvement.

The role provides independent quality governance across technology delivery, builds scalable testing capability across internal teams and strategic partners, and establishes a prioritised change roadmap that simplifies how IT operates, improves delivery effectiveness and creates measurable value.

The transformation remit is focused on improving IT ways of working, processes and service delivery through practical automation and AI adoption looking at the end-to-end activities performed within an IT organization. The role will partner closely with IT General Managers to ensure an optimal outcome, while avoiding duplication of platform, processes, product and delivery accountabilities.

You’ll make impact by:

• Develop and deliver AI adoption and automation roadmap across IT lifecycle.


• Identify and implement opportunities to simplify IT processes, reduce manual effort and improve delivery outcomes.


• Partner with IT leaders to prioritise initiatives, support change adoption and track benefits.


• Ensure initiatives align with enterprise architecture, data, security, risk and AI governance requirements.


• Define & track process KPIs / SLAs based on improvement roadmap.
  

Testing and quality assurance

• Lead the enterprise IT Testing and Quality Assurance function across internal teams and delivery partners.


• Maintain effective testing strategies, standards, governance and quality controls across the delivery lifecycle.


• Drive continuous improvement in quality engineering, test automation, performance testing and environment management.


• Provide independent assurance over the quality of technology solutions and use insights and metrics to reduce delivery risk.

Leadership and stakeholder management

• Build and lead a high-performing Testing and Transformation team with the capability and capacity to meet business priorities.


• Manage workforce planning, budgets, vendors and operational performance across the function.


• Build strong relationships across IT, Digital and the broader business to align priorities and resolve issues.


• Provide clear reporting on delivery, risks, financial performance and benefits to the IT Leadership Team.
  

What you’ll bring:

• Senior leadership experience across technology testing, quality engineering, transformation, automation or a similar enterprise IT environment.


• Demonstrated success delivering complex transformation and continuous improvement initiatives.


• Strong understanding of contemporary testing practices and practical automation and AI use cases within IT.


• Strong commercial, stakeholder management, communication and people leadership skills.
  

What’s in it for you?

• Flexible hybrid way of working (from home and office)


• ‘Stay Connected Mobile’ – Access to a free mobile plan


• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)


• ‘Your Leave’ - additional leave to be used whenever you like - every year


• Access to TPG Learning Hub platform and internal development opportunities


• Access to Corporate Partner Discounts

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Your opportunity:

The Head of Testing, Quality Assurance and IT Excellence is accountable for leading IT software testing and quality assurance practice, while driving excellence across the IT function through automation, use of artificial intelligence and continuous process improvement.

The role provides independent quality governance across technology delivery, builds scalable testing capability across internal teams and strategic partners, and establishes a prioritised change roadmap that simplifies how IT operates, improves delivery effectiveness and creates measurable value.

The transformation remit is focused on improving IT ways of working, processes and service delivery through practical automation and AI adoption looking at the end‑to‑end activities performed within an IT organization. The role will partner closely with IT General Managers to ensure an optimal outcome, while avoiding duplication of platform, processes, product and delivery accountabilities.

You’ll make impact by:

IT Excellence

• Develop and deliver AI adoption and automation roadmap across IT lifecycle.


• Identify and implement opportunities to simplify IT processes, reduce manual effort and improve delivery outcomes.


• Partner with IT leaders to prioritise initiatives, support change adoption and track benefits.


• Ensure initiatives align with enterprise architecture, data, security, risk and AI governance requirements.


• Define & track process KPIs / SLAs based on improvement roadmap.
  

Testing and quality assurance

• Lead the enterprise IT Testing and Quality Assurance function across internal teams and delivery partners.


• Maintain effective testing strategies, standards, governance and quality controls across the delivery lifecycle.


• Drive continuous improvement in quality engineering, test automation, performance testing and environment management.


• Provide independent assurance over the quality of technology solutions and use insights and metrics to reduce delivery risk.

Leadership and stakeholder management

• Build and lead a high-performing Testing and Transformation team with the capability and capacity to meet business priorities.


• Manage workforce planning, budgets, vendors and operational performance across the function.


• Build strong relationships across IT, Digital and the broader business to align priorities and resolve issues.


• Provide clear reporting on delivery, risks, financial performance and benefits to the IT Leadership Team.
  

What you’ll bring:

• Senior leadership experience across technology testing, quality engineering, transformation, automation or a similar enterprise IT environment.


• Demonstrated success delivering complex transformation and continuous improvement initiatives.


• Strong understanding of contemporary testing practices and practical automation and AI use cases within IT.


• Strong commercial, stakeholder management, communication and people leadership skills.
  

What’s in it for you?

• Flexible hybrid way of working (from home and office)


• ‘Stay Connected Mobile’ – Access to a free mobile plan


• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)


• ‘Your Leave’ - additional leave to be used whenever you like - every year


• Access to TPG Learning Hub platform and internal development opportunities


• Access to Corporate Partner Discounts

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

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