Head of Service Delivery - Direct Care

Care Connect Ltd; Council of the City of Sydney; Hybrid; AUD 150,000 - 200,000; Full time

Job summary

A not-for-profit organization in New South Wales seeks a strategic Head of Service Delivery for Direct Care. This role leads the transformation of aged care services, ensuring they are person-centred and financially sustainable. Candidates should have extensive experience in service delivery, strong communication skills, and relevant tertiary qualifications. Join an inclusive team dedicated to empowering older Australians to live well at home.

Benefits

NFP salary packaging benefits

Flexible working arrangements

Professional development opportunities

Qualifications

• Significant experience leading service delivery in aged care or health sectors.
• Deep understanding of person-centred care.
• Proven ability to lead multidisciplinary teams.

Responsibilities

• Lead the transformation and expansion of direct care model.
• Ensure services are person-centred and financially sustainable.
• Shape workforce structures and embed best practices.

Skills

Leadership in service delivery

Person-centred care

Change management

Communication skills

Analytical thinking

Education

Tertiary qualifications in Health, Aged Care, Community Services, Management or Business Administration

Postgraduate qualifications in Leadership, Business Administration or Change Management

Job description

Competitive salary + NFP salary packaging options

Champion person-centred service delivery, build a thriving direct care workforce, and help shape a national model of care that empowers people to live at home for life.

Not-for-Profit | Newly Created Senior Leadership Role | Flexible Location (VIC/NSW)

About the role

This newly created position—Head of Service Delivery, Direct Care—is a strategic and operational leadership role responsible for the quality, effectiveness, and growth of our in‑home aged care and transitional care services.

Reporting to the General Manager, Client Services, you will lead the transformation and expansion of our direct care model, ensuring services are person‑centred, financially sustainable, and aligned with our new model of care. You will shape workforce structures, embed best practice, and build service capability to meet the evolving needs of older people and those transitioning between care settings.

This is a high‑impact role at a pivotal time, offering the opportunity to design how services are delivered nationally and influence the future direction of our organisation.

Key areas of focus for this role include:

• Operational Excellence
• Strategic Growth
• Quality, Safety & Continuous Improvement
• Stakeholder Engagement

About you

We’re looking for a highly capable leader who brings:

• Significant experience leading service delivery in aged care, community services, health or related sectors, delivering results in complex environments
• Deep understanding of person‑centred care and its operational application
• Proven ability to lead multidisciplinary teams through organisational change and service redesign
• Strong knowledge of aged care funding frameworks, compliance, and quality systems
• Exceptional communication, partnership building and problem‑solving skills
• Strategic thinking, analytical capability, and a passion for innovation
• Tertiary qualifications in Health, Aged Care, Community Services, Management or Business Administration
• Experience managing subcontracted service models, transitional care, hospital discharge pathways or integrated care environments
• Postgraduate qualifications in Leadership, Business Administration or Change Management
• Relevant qualifications in person‑centred care, Dementia care or quality systems.

To be considered for this role you must have full Australian working rights, current Police & Working with Children Checks – we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.

Why Care Connect?

At Care Connect, you’ll join a passionate NFP driven by purpose, not profit. You will:

• Lead a high‑profile, organisation‑shaping portfolio
• Drive innovation in a rapidly evolving national home care landscape
• Help build a service that truly empowers older Australians to live well at home
• Work with values‑aligned colleagues committed to collaboration, respect and excellence
• Enjoy flexible working arrangements and opportunities for professional development
• Access generous NFP salary packaging benefits to increase your take‑home pay

Ready to create lasting impact?

Join a trusted not‑for‑profit that’s redefining how care is delivered in Australia.

Apply now

Lead the next phase of growth for our Direct Care workforce and help bring our purpose to life: enabling people to live happily at home for life.

To request a position description or for a confidential discussion, please contact Karen Hemsley – Talent Acquisition Lead at [e-mail].

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.

We will not consider any unsolicited resumes from recruitment agencies – thank you.