Head of Retail Operations ANZ - Scale & Excellence

WSAudiology; Queensland; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

WSAudiology, a global leader in hearing health, is seeking a Senior Retail Operations Leader to guide growth across Australia and New Zealand. You will shape the operations strategy for a large multi-site network, drive performance and ensure alignment with global frameworks while partnering with senior leaders.

You bring 10+ years in retail operations leadership, strong budgeting discipline, governance and audit experience, and a proven ability to lead cross-functional teams through

Qualifications

• 10+ years of experience in retail operations leadership across multi-site environments.
• Experience developing and executing operational strategies that improve efficiency and network performance.
• Strong commercial acumen with experience managing budgets and profitability targets.
• Knowledge of service delivery, governance, SOPs, compliance and audits.
• Stakeholder management and cross-functional leadership experience.
• Experience in workforce planning and risk management.
• Experience managing compliance programs and audit processes across multi-site operations.

Responsibilities

• Develop and execute the retail operations strategy across Australia and New Zealand, ensuring alignment with business objectives, network priorities and global frameworks.
• Drive operational excellence and network performance through governance, performance management, process optimization and continuous improvement initiatives.
• Lead oversight of retail support operations, property and clinic infrastructure, procurement, compliance and network development activities to support scalable business growth.
• Manage operational budgets, OPEX and CAPEX investment planning, ensuring effective resource allocation, cost control and achievement of profitability targets.
• Partner with senior leaders and cross-functional teams to deliver strategic initiatives, transformation programs and operational projects that enhance customer and business outcomes.
• Lead, coach and develop a high-performing operations team while acting as the escalation point for significant operational, compliance, audit and business performance matters.

Skills

Retail leadership

Cross-functional leadership

Budget management

Stakeholder management

Governance & compliance

Process optimization

Audit management

Job description

WSAudiology, a global leader in hearing health, is seeking a Senior Retail Operations Leader to guide growth across Australia and New Zealand. You will shape the operations strategy for a large multi-site network, drive performance and ensure alignment with global frameworks while partnering with senior leaders.

You bring 10+ years in retail operations leadership, strong budgeting discipline, governance and audit experience, and a proven ability to lead cross-functional teams through