Head of Quality, Governance & Continuous Improvement

Focus Connect; Campbelltown; On-site; AUD 120,000 - 150,000; Full time

Job summary

FOCUS Connect is seeking a Quality & Continuous Improvement Manager to lead governance, continuous improvement and organisational excellence across Home Care, Social Groups and Community Services teams.

You will drive quality frameworks, coach leaders, strengthen governance, and turn audit findings into practical improvements, ensuring the Philosophy of Care informs daily practice and client outcomes.

Qualifications

• Strong experience in quality management, governance, risk and continuous improvement within aged care, community services or another regulated human services environment.
• Demonstrated success leading continuous improvement initiatives and embedding sustainable organisational change.
• A collaborative leadership style with the ability to coach, influence and build capability across teams.

Responsibilities

• Lead and embed a culture of continuous improvement, learning and organisational excellence.
• Champion our Philosophy of Care, embedding Wellness, Inclusion and Reablement into quality frameworks, service practices and client outcomes.
• Coach and support leaders and teams to identify opportunities, solve problems and implement practical improvements.
• Strengthen quality, governance, risk and assurance frameworks across the organisation.
• Turn audit findings, incidents, complaints and feedback into meaningful improvements and better client outcomes.
• Lead internal audits, quality reviews and regulatory readiness with a supportive, improvement-focused approach.
• Support the organisation to navigate aged care reforms, regulatory requirements and evolving quality standards.
• Use data, insights and emerging trends to identify risks, inform decisions and drive better performance.
• Work closely with the CEO, Senior Leadership Team and Board to strengthen governance, accountability and organisational effectiveness.

Skills

Quality management

Governance

Risk management

Continuous improvement

Audits

Stakeholder engagement

Data analysis

Leadership

Regulatory knowledge

Education

Tertiary qualification in quality/governance

Job description

FOCUS Connect is seeking a Quality & Continuous Improvement Manager to lead governance, continuous improvement and organisational excellence across Home Care, Social Groups and Community Services teams.

You will drive quality frameworks, coach leaders, strengthen governance, and turn audit findings into practical improvements, ensuring the Philosophy of Care informs daily practice and client outcomes.