Head of Quality & Compliance

Aspect Health; Brisbane; On-site; AUD 140,000 - 230,000; Full time

Job summary

Aspect Health in Brisbane is seeking an experienced Head of Quality & Compliance to lead QA, regulatory assurance and continuous improvement across our growing pharmacy group.

Reporting to the Managing Director, you will develop the quality management framework, oversee audits, incidents and training, and partner with site leaders to embed safety and compliance across pharmacy, packing and aged care services.

Qualifications

• Relevant qualifications in pharmacy, healthcare, quality management, compliance or a related discipline, or equivalent relevant experience.
• Demonstrated senior experience in quality assurance, compliance or audit within pharmacy, healthcare, aged care or a similarly regulated environment.
• Strong capability in quality systems, risk assessment, investigations and document control.
• Experience managing audits and corrective and preventive actions.
• The ability to interpret requirements, assess evidence and confidently raise concerns.
• Strong analytical, reporting, communication and stakeholder management skills.
• A practical approach to supporting teams and embedding improvements.
• Pharmacist with medication management experience will be highly regarded.

Responsibilities

• Develop and maintain the group’s quality management framework, compliance obligations register and assurance plan.
• Support department heads to understand and implement applicable requirements.
• Identify compliance gaps and provide clear advice and recommendations to the Managing Director.
• Plan and coordinate internal audits, inspections and preparation for external assessments.
• Independently audit the Substance Management Plan and QSPP across the group, working with operational leaders on required actions.
• Coordinate regulatory correspondence and supporting evidence with the responsible department and authorised decision‑maker.
• Escalate significant risks and verify that agreed controls are effective.
• Maintain consistent processes for recording, investigating and escalating incidents and risks.
• Support root cause analysis, drawing on clinical and operational expertise.
• Oversee corrective and preventive actions, including clear ownership, timeframes and verification of effectiveness.
• Analyse trends to identify recurring issues and prevent their recurrence.
• Oversee controlled policies, standard operating procedures and supporting records.
• Monitor compliance training records and address gaps with People & Culture.
• Coach teams in quality processes, risk assessment and audit preparation.
• Report quality performance, audit findings, compliance risks and action progress to the leadership team.
• Share learning across sites and support practical, sustainable improvements.
• Build effective working relationships while maintaining independent judgement and assurance.

Skills

Quality systems

Risk assessment

Investigations

Document control

Audits & CAPA

Stakeholder management

Data analysis

Reporting

Communication

Education

Pharmacy degree

Quality management qualification

Regulatory compliance certification

Job description

Lead quality assurance and strengthen safe, consistent practices across a growing pharmacy group.

Aspect Health is seeking an experienced quality and compliance leader to join our senior leadership team as Head of Quality & Compliance.

Reporting directly to the Managing Director, you will lead quality systems, compliance monitoring, audits and continuous improvement across our group. This is a hands‑on leadership opportunity for someone who can identify risks, ask constructive questions and work with teams to turn findings into lasting improvements.

Aspect Health | Acacia Ridge

About Aspect Health

Aspect Health provides medication management, packing and pharmacy services to aged care facilities and communities across South East Queensland.

Our group includes Acacia Pharmacy, Sandgate Aged Care Pharmacy, Cornwall Street Pharmacy, Aspect Health Packing and My Aspect Health. We bring together clinical expertise, customer care and medication supply services to support safe, effective and person‑centred care.

About the Role

You will provide independent oversight of quality and compliance across our pharmacy, packing, clinical and corporate functions. Working closely with department heads, you will establish clear standards, monitor compliance and ensure improvement actions are completed and effective.

Your key responsibilities will include:

Quality systems and compliance leadership

• Develop and maintain the group’s quality management framework, compliance obligations register and assurance plan.
• Support department heads to understand and implement applicable requirements.
• Identify compliance gaps and provide clear advice and recommendations to the Managing Director.

Audits and regulatory assurance

• Plan and coordinate internal audits, inspections and preparation for external assessments.
• Independently audit the Substance Management Plan and QSPP across the group, working with the Head of Clinical Services and operational leaders on required actions.
• Coordinate regulatory correspondence and supporting evidence with the responsible department and authorised decision‑maker.
• Escalate significant risks and verify that agreed controls are effective.

Incidents and corrective actions

• Maintain consistent processes for recording, investigating and escalating incidents and risks.
• Support root cause analysis, drawing on clinical and operational expertise.
• Oversee corrective and preventive actions, including clear ownership, timeframes and verification of effectiveness.
• Analyse trends to identify recurring issues and prevent their recurrence.

Document control and compliance capability

• Oversee controlled policies, standard operating procedures and supporting records.
• Maintain clear approval, version control and review processes.
• Work with People & Culture and department leaders to monitor compliance training records and address gaps.
• Coach teams in quality processes, risk assessment and audit preparation.

Reporting and continuous improvement

• Report quality performance, audit findings, compliance risks and action progress to the leadership team.
• Share learning across sites and support practical, sustainable improvements.
• Build effective working relationships while maintaining independent judgement and assurance.

About You

You will bring:

• Relevant qualifications in pharmacy, healthcare, quality management, compliance or a related discipline, or equivalent relevant experience.
• Demonstrated senior experience in quality assurance, compliance or audit within pharmacy, healthcare, aged care or a similarly regulated environment.
• Strong capability in quality systems, risk assessment, investigations and document control.
• Experience managing audits and corrective and preventive actions.
• The ability to interpret requirements, assess evidence and confidently raise concerns.
• Strong analytical, reporting, communication and stakeholder management skills.
• A practical approach to supporting teams and embedding improvements.

Pharmacist with medication management experience will be highly regarded.

Why Join Aspect Health?

• A senior leadership role reporting directly to the Managing Director.
• The opportunity to shape quality systems across a growing pharmacy group.
• Meaningful work supporting medication safety and services for older Australians.
• Collaboration with leaders across clinical services, pharmacy operations, production, customer care and People & Culture.
• Scope to introduce improvements and see their impact across the organisation.

The role involves travel between pharmacy, production and aged care locations across South East Queensland.