Head of Product

Fuse Recruitment; Melbourne; On-site; AUD 200,000 - 260,000; Full time

Job summary

Fuse Recruitment represents an established independent superannuation fund seeking a Head of Product – Insurance & Investment to shape the insurance strategy and member proposition, with emphasis on Group Life Insurance. You will oversee strategy, claims, governance and insurer relationships to keep products competitive and compliant.

You will bring 7+ years in insurance product management, strong knowledge of group life insurance, and proven stakeholder engagement to drive member-first outcomes

Qualifications

• 7+ years' experience in insurance product management or related fields.
• Strong knowledge of group life insurance design, underwriting, and claims philosophy.
• Experience working with regulators and governance requires.
• Proven ability to manage insurer relationships and third-party providers.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead the development and implementation of the fund's insurance strategy and product proposition.
• Oversee group insurance claims strategy, governance and member experience.
• Manage insurer relationships, contracts and service standards.
• Identify opportunities to enhance insurance coverage, engagement and retention using data insights.
• Oversee insurance risk, compliance and regulatory obligations.
• Prepare Board and executive reporting on insurance performance and strategic initiatives.
• Drive continuous improvement across insurance processes and member proposition.

Skills

Group Life Insurance

Insurance product management

Stakeholder management

Regulatory compliance

Data-driven decision making

Contract management

Leadership

Job description

An established, independent superannuation fund is seeking an experienced Head of Product – Insurance & Investment to lead the strategic development and optimisation of its insurance offering, with a significant focus on Group Life Insurance.

Reporting to the General Manager – Member Growth & Propositions, this senior role will shape the fund's insurance strategy, enhance the member proposition and drive improved outcomes across the member lifecycle.
You will oversee the insurance framework, claims experience and key insurer relationships, ensuring products and services remain competitive, compliant and aligned with member needs.

Key Responsibilities

• Lead the development and implementation of the fund's insurance strategy and product proposition.
• Provide strategic oversight of group insurance claims management, governance and member experience.
• Manage key insurer and third-party relationships, ensuring contractual obligations and service standards are met.
• Identify opportunities to improve insurance coverage, member engagement and retention through data and market insights.
• Oversee insurance risk, compliance and regulatory requirements.
• Prepare Board and executive reporting on insurance performance, claims outcomes and strategic initiatives.
• Drive continuous improvement across insurance processes, service delivery and the overall member proposition.About YouYou will bring a combination of insurance product expertise, strategic thinking and strong stakeholder management capabilities.

What you will bring:

• 7+ years' experience across insurance product management, group life insurance, claims strategy or superannuation.
• Demonstrated experience developing and implementing insurance strategies and product propositions.
• Strong knowledge of Group Life Insurance, including product design, underwriting, claims philosophy and regulatory obligations.
• Experience overseeing outsourced claims operations, insurer relationships and third-party service providers.
• Strong commercial acumen, contract management and negotiation skills.
• Experience preparing Board and executive-level reporting.
• Excellent communication and stakeholder engagement skills.
• A genuine commitment to delivering positive, empathetic and member-first outcomes.

About the Organisation

Our client is an established, independent, profit-to-members superannuation fund that has been providing retirement solutions to Australians for over 30 years.
With a strong focus on helping members achieve the best possible retirement outcomes, the organisation is committed to helping Australians grow, manage and protect their wealth.